Interleaving Turned Off - not sure why?

[#1]

I received an email from Plusnet telling me interleaving was being turned off. Not sure what this is as I didn't request it but now my broadband speed is running at less than a 3rd of what it was?

The help team on the phone seem to be suffering from permeant "high call volumes" - anyone know how I get it turned back on?

Cheers

[#2]

Hi there,

Interleaving was removed automatically due to you reporting a fault with us back towards the end of September.

I've placed an order to reapply it tomorrow.

[#3]

Hi Adam

Thanks for getting back. Could you confirm this happened as still only getting 10mbps versus the 30+ I was getting before Interleaving was switched off.

Thank you.

[#4]

Could you confirm this happened as still only getting 10mbps versus the 30+

I'm a little confused, your line is on ADSL2+, so cannot go above 24Mb/s sync speeds (around 21Mb/s actual throughput). The speeds you're getting are in line with what I'd expect based on the line length and the estimates.

It does seem that you were on a fibre service prior to September, but were moved to ADSL around that time as fibre was no longer available. If you wanted to go back to a fibre product, this is available again and would be best to discuss with our customer options team on 0800 013 2632.