Interleaving Required?
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Re: Interleaving Required?
19-10-2015 8:15 PM
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Quote from: Chris Obviously we should also get that upload uncapped, I'll go place the order now.No I won't, the interleaving order for tomorrow hasn't yet completed. Once this is turned on we can see what's happening with the line.
My underlining, I think you forgot that ejs
Re: Interleaving Required?
19-10-2015 8:31 PM
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Re: Interleaving Required?
19-10-2015 8:37 PM
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Either way the line is not right and needs to be sorted.
Re: Interleaving Required?
19-10-2015 8:38 PM
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Re: Interleaving Required?
20-10-2015 3:54 PM
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Line reset 12H10mins ago and there is a closed ticket re 21CN i.e. Interleaving being applied) again(!) in the early hrs of this morning.
Still sat on what is now a semi-paralysed connection 440 up supposedly 18.something down, SNR 3, but the performance is dreadful (like last June!!!).
Re: Interleaving Required?
20-10-2015 4:11 PM
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Although having said that, let me place an uncap order to correct this as I *think* I've found why the upload is capped again.
Re: Interleaving Required?
20-10-2015 4:23 PM
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Basically when I uncapped the upload back in June I missed changing the supplier product in our systems. I left this at WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream (I've now fixed it).
This meant that when my colleague placed the interleaving order, they used automation for this which looks at the supplier product and places the appropriate order. Unfortunately this meant that the upload was capped again. If they'd placed the order manually, it wouldn't have done this and if I'd corrected the supplier product in the first place, it wouldn't have done this.
I've placed the uncap now, and set the account correctly on our system. Sorry about this
Re: Interleaving Required?
20-10-2015 4:28 PM
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Back to the various technical bits, is this something that will take effect overnight? No apology required - stuff happens and I'm very grateful for your time.
Thanks,
Graham.
Re: Interleaving Required?
20-10-2015 4:33 PM
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Re: Interleaving Required?
20-10-2015 6:50 PM
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Quote from: grahamn Still sat on what is now a semi-paralysed connection 440 up supposedly 18.something down, SNR 3, but the performance is dreadful (like last June!!!).
I hope that's Mbps down, not Kbps as you mentioned in your OP
Hmm. Well I suppose we'll have to wait and see what it's like when it's uncapped again
Re: Interleaving Required?
20-10-2015 7:03 PM
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Yes, yes let's see what happens uncapped - have a strange feeling it'll go back to that odd 888 value again which still won't be right...
Re: Interleaving Required?
20-10-2015 7:07 PM
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Re: Interleaving Required?
20-10-2015 7:22 PM
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Re: Interleaving Required?
20-10-2015 8:51 PM
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Re: Interleaving Required?
20-10-2015 9:04 PM
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