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Interleave and SNR request

Shell12
Newbie
Posts: 7
Registered: 21-11-2013

Interleave and SNR request

Hi Could someone please get my interleaving switched to on and SNR reset back from 9 to 6db please
Thanks
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Interleave and SNR request

Hi there,
I've submitted the SNR reset and have placed an order to change interleaving from auto to on.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Shell12
Newbie
Posts: 7
Registered: 21-11-2013

Re: Interleave and SNR request

Thanks Adam
Shell12
Newbie
Posts: 7
Registered: 21-11-2013

Re: Interleave and SNR request

Hi SNR is still at 9db and interleaving is still off could someone check it out for me please
Thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Interleave and SNR request

Just had a look, it seems the reset is going through but I've submitted another one anyway just to be sure - hope it takes effect.
Shell12
Newbie
Posts: 7
Registered: 21-11-2013

Re: Interleave and SNR request

Hi
Interleaving is still not switched from auto to on and SNR is still at 9db
could someone please help
Thanks
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Interleave and SNR request

I'll try as 2 separate orders. SNR reset first as this happens within a few minutes, then I'll place the interleaving order which should complete tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Shell12
Newbie
Posts: 7
Registered: 21-11-2013

Re: Interleave and SNR request

Thanks Chris i have my 6db back
also i now have an ip profile of 14Mbps but my pn profile is still at 12.4Mbps could someone give it a nudge please
Thanks again Chris and thanks to the rest of the pn team
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Interleave and SNR request

That's done for you now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff