Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Installation- need extension from master socket, forgot to check option on order
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Installation- need extension from master socke...
Installation- need extension from master socket, forgot to check option on order
07-07-2013 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On July 24th I've booked for an engineer to install the FTTC. I missed the check box for the extension from master socket requirement on the order. How can I amend the request to ensure that the engineer comes armed with the equipment now that the order is listed as "committed"? Luckily I've left nearly 3 weeks to resolve this. I just need to find out how to manually amend this so that the engineer is requested to come with the extension equipment.
Would be grateful for advice, first time poster so hopefully this post is acceptable in this section.
Many thanks,
Eliot
Would be grateful for advice, first time poster so hopefully this post is acceptable in this section.
Many thanks,
Eliot
Message 1 of 7
(1,029 Views)
6 REPLIES 6
Re: Installation- need extension from master socket, forgot to check option on order
07-07-2013 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome.
One of the PN employess will probably pick up your request from this forum. However, I would highly recommend that you ring PN & explain what you require. I'm sure that they will sort this out & quickly amend your order.
One of the PN employess will probably pick up your request from this forum. However, I would highly recommend that you ring PN & explain what you require. I'm sure that they will sort this out & quickly amend your order.
Message 2 of 7
(575 Views)
Re: Installation- need extension from master socket, forgot to check option on order
08-07-2013 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I did call the technical department on saturday evening to ask what type of cable was used to extend the router out eg. RJ11 or cat5e etc. I then asked about amending the order, but was advised that he couldn't change it on the system as it was committed he advised that I'd need to call an other team as they may be able to change it. I'll give them a bell this afternoon and report back here if no joy from that team
Message 3 of 7
(575 Views)
Re: Installation- need extension from master socket, forgot to check option on order
08-07-2013 2:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
** Update - Just been advised by PN that the extension kit is available on request as the BT engineers supposedly keep a roll of cat5e in the van. Although I've heard that it depends on the engineer. I suppose as it's a BT engineer and not PlusNet that they can't really guarantee this. I guess I shall see on the day.
Message 4 of 7
(575 Views)
Re: Installation- need extension from master socket, forgot to check option on order
08-07-2013 2:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Unfortunately if we try and add one to the existing order it'll cancel and we'd need to book another appointment most likely at a later date to get things up and running.
I suspect tea and biscuits would be the best bet as things stand
Unfortunately if we try and add one to the existing order it'll cancel and we'd need to book another appointment most likely at a later date to get things up and running.
I suspect tea and biscuits would be the best bet as things stand
Message 5 of 7
(575 Views)
Re: Installation- need extension from master socket, forgot to check option on order
08-07-2013 4:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Rather than going through the CRM system, where on the back end of the system it would usually send some form of comms which would be picked up by a person on the BT side of things; is it not possible to contact them manually and give a verbal or email note (referencing the appointment date / poscode / landline) to whichever person would usually advise the BT engineer on their side that the extension kit is required? I'm happy to call on the BT side if I had a general team number to call.
If this isn't possible in any way shape or form, I'll get tea making
If this isn't possible in any way shape or form, I'll get tea making
Message 6 of 7
(575 Views)
Re: Installation- need extension from master socket, forgot to check option on order
08-07-2013 5:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Show him where the loo is as well, that's always much appreciated as it saves him asking!
Message 7 of 7
(575 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Installation- need extension from master socke...