Install booked for today - engineer didn't show

[#1]

I've waited in today for an engineer to come and upgrade my broadband to fibre.  He didn't show in his allotted time of 1300-1800.  Can someone please find out why?  I'm also expecting my telephone to switch over to Plusnet tomorrow - will this happen?
I assumed the date and time I was told when I ordered the upgrade is the correct one UNLESS someone had told me otherwise, which they haven't.
At this moment, I'm not very happy.

[#2]

I sympathize with you but, you are just one of the many from all the ISPs to get appalling service from BT Openreach (or their contractors). It's a shame that none of the ISPs can put pressure on BT to improve.
Rest assured that someone from the Digital Care team will be on the case very soon!

[#3]

Hi rbroadbe
Just had a look over this for you and it seems you gave us a call and we've rebooked your appoint after seeing the seeing the issues with the phone.
I just want to apologise for the inconvenience and thank you for your patience while we work to get this sorted.

[#4]

Thanks Jack T, I did speak with Steve this morning and got it resolved but can't believe its so easy to break the ordering process!  Will just have to wait now for a new appointment...
Rich

[#5]

Hi Rich
I know what you mean. We're in the process of testing and implementing a lot of new ways to make this all more fluid.
I'm sorry you were affected in this instance though.