Innacurate Usage Reports
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Innacurate Usage Reports
27-03-2012 11:53 PM
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Re: Innacurate Usage Reports
28-03-2012 7:14 AM
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Another remote possibility is that some other Plusnet customer is using your user name and password. This cropped up once on this forum when a father passed-on his old router to his daughter, both were Plusnet clients and the old router had the father's credentials.
Re: Innacurate Usage Reports
28-03-2012 8:05 AM
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If it helps you, we can get you an hourly breakdown for a certain day.
Re: Innacurate Usage Reports
28-03-2012 10:53 AM
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Quote from: ReedRichards What is now midnight was 23:00 prior to last Sunday. Could Plusnet have forgotten to put their clocks forward?
We did identify and fix a BST/GMT discrepancy with parts of the traffic management platform yesterday (ref: 70854). If anything though, this would have had the reverse effect e.g. usage from before Midnight would have been attributed to a period after Midnight rather than the other way around
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Innacurate Usage Reports
28-03-2012 11:15 AM
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Re: Innacurate Usage Reports
28-03-2012 12:24 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Innacurate Usage Reports
28-03-2012 10:03 PM
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Can someone in authority please get some answers because what your usage report states is physically impossible on our connection.
Re: Innacurate Usage Reports
29-03-2012 8:11 AM
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As per my offer yesterday, I've reviewed your hourly downloads and can see that there definitely wasn't that level of usage before midnight, and it does appear to be in the midnight to 2am slot, which could be partially explained by the clocks going forward.
I am afraid that there is nothing that I can do to merely remove a chunk of usage from what you have used this month. I will see if I can get this reset, but I don't think it is possible on your account type.
Re: Innacurate Usage Reports
29-03-2012 10:07 AM
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In light of the extra usage added to your peak period (although your traffic would still be getting managed), I've taken the decision to reset your usage this month as a goodwill gesture for the problems that going over 20GB will have caused.
This may take a view hours to reflect in your broadband usage that you can see on the portal.
Re: Innacurate Usage Reports
29-03-2012 11:45 PM
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