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Information required please 'How to reset/reboot the BT FTTC modem'

RPi_User
Dabbler
Posts: 11
Thanks: 2
Registered: 31-12-2012

Information required please 'How to reset/reboot the BT FTTC modem'

Hi,
I've recently had PlusNet Fibre Unlimited (FTTC) fitted.
For future reference, could someone please tell me the correct method to reset/reboot the BT Openreach (FTTC) modem that is connected to my Netgear DGND4000 router.
I don't want to give the DLM an excuse to lower my sync speed, should I ever have a problem !!
Thanks
5 REPLIES
Community Veteran
Posts: 3,386
Thanks: 6
Registered: 18-01-2013

Re: Information required please 'How to reset/reboot the BT FTTC modem'

I normally go into the router, manually disconnect, turn off the router, turn off the BT Modem then wait at least 5 minutes before turning back on so the DLM has no doubt that it is an intended disconnect.
RPi_User
Dabbler
Posts: 11
Thanks: 2
Registered: 31-12-2012

Re: Information required please 'How to reset/reboot the BT FTTC modem'

Thanks picbits for the speedy reply.
I'll keep your method in mind ... hopefully I never need to use it !
Thanks again
Community Veteran
Posts: 3,386
Thanks: 6
Registered: 18-01-2013

Re: Information required please 'How to reset/reboot the BT FTTC modem'

To be honest with you, I've had a couple of times where the router has locked up and I've had to do a complete power off of both units simultaneously (my router / modem are a bit hard to get to) so killed the power at the socket. I've waited a few minutes then powered back up with no apparent ill effects but I much prefer the more controlled approach Smiley
khaled35
Rising Star
Posts: 97
Thanks: 10
Registered: 27-01-2012

Re: Information required please 'How to reset/reboot the BT FTTC modem'

Check this for power cycling the BT FTTC modem:
http://bt.custhelp.com/app/answers/detail/a_id/13767
RPi_User
Dabbler
Posts: 11
Thanks: 2
Registered: 31-12-2012

Re: Information required please 'How to reset/reboot the BT FTTC modem'

Thanks khaled35 for the link ... it's now bookmarked !
picbits like you, I also prefer the more controlled approach. I've read that the DLM can be very aggressive, hence I wanted to know the correct method  Smiley