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Incredibly slow and intermittent speeds

Posts: 6
Registered: ‎15-05-2015

Incredibly slow and intermittent speeds

Having had our broadband now for around a month our speeds have been painfully slow. We are talking Down - 1.19 region and Up - 0.5 region. This seems to be the somewhat average and we are also experiencing complete intermittent connection drop outs.
Any ideas?
Plusnet Help Team
Plusnet Help Team
Posts: 6,129
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Incredibly slow and intermittent speeds

The connection seems stable from what I can see here.
Your on a very long line (around 5.8km) with a estimate of 1mbps so there's a chance you probably won't get any better.
It might be worth going through our troubleshooter using the link below to see if there's anything you can do to increase it
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team