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Increasing my upload speed [request]

Sparksxd
Dabbler
Posts: 16
Registered: 15-02-2013

Increasing my upload speed [request]

Hi Plusnet. I was wondering if it would be possible to increase the cap on my upload speed? As I am required to have a decent upload rate to be able to stream decently on Twitch.
Much appreciated,
Nathan
10 REPLIES
Sparksxd
Dabbler
Posts: 16
Registered: 15-02-2013

Re: Increasing my upload speed [request]

Anyone able to help?
Community Veteran
Posts: 26,696
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: Increasing my upload speed [request]

If we knew what your current upload is and whether you are on a 20CN or 21CN exchange or even if you are on fibre it would be possible to advise.
The lack of information to go on will be why no one has responded before now!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Sparksxd
Dabbler
Posts: 16
Registered: 15-02-2013

Re: Increasing my upload speed [request]

They have my account details from just looking at this username. I'm sure it's not that difficult to look over as they have done so in the past when answering my question...
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Increasing my upload speed [request]

Except the staff aren't generally active on these forums outside working hours.
Why don't you raise a ticket
Sparksxd
Dabbler
Posts: 16
Registered: 15-02-2013

Re: Increasing my upload speed [request]

That is fair enough, how do I go around raising a ticket? Thanks
jim:quote
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Increasing my upload speed [request]

Member Centre https://portal.plus.net/index_portal.html?home=membercentretop
Help and Support
Ask a question
Broadband speed
I want to report a speed problem
Close the popup window
The original window then has an option - Ask the support team your question
But to make it easy - just click on this - login required - https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: Increasing my upload speed [request]

Take no notice of jelv mate, he just goes onto threads to try and belittle people,
Log into you PN account on the main page and click help and support, then ask a question and take it from there. I would be more helpful, but everytime I go to help and support and takes me ages to find my way around.
Edit,
What Oldjim said
Community Veteran
Posts: 26,696
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: Increasing my upload speed [request]

Well there is a chance all the advice given above was wrong and he actually needs to go to http://trials.plus.net and select the Max Premium option. That's why I hoped the OP might give a little more information so we could give him the best advice possible.
And if you're so smart, why didn't you answer the OP's question on Friday instead of making sarky comments when I respond to his bump and try to help? If I had of been doing what you suggest I'd of pointed out that bumping isn't allowed.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Increasing my upload speed [request]

Hi there,
I've placed a modify order to uncap your upload which will complete tomorrow.
I've replied to your ticket too.
Sparksxd
Dabbler
Posts: 16
Registered: 15-02-2013

Re: Increasing my upload speed [request]

Thank you Chris