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Incorrect usage

paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Incorrect usage

Now I am not complaining, but it appears the usage on my account is incorrect for Saturday.
I checked how much I had left to use for the rest of the billing month and I had around 50GB left to use in 3 days, so I decided to download a load of games on Steam. (Mid afternoon)
I carefully calculated how much these games would use and it was around 23GB.
So I just checked my usage for yesterday and it shows that I have only used 5.98GB, no where near the 23GB I expected.

Any ideas why?
9 REPLIES
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Incorrect usage

Strange you should mention that, I don't know if this is related, but apparently we haven't used a single KB of data since Friday - even though we were in and I most definitely used the internet..

Alex Smiley
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Incorrect usage

I'd ring up and ask them to check what's going on. If you are close to your usage limit, you may want to avoid paying £5 for another 5G if you haven't capped your spend.
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Incorrect usage

Thanks Anotherone,
I am not too worried, my next billing period starts tomorrow and by my calculations I still have at least 25GB of my allowance left taking into account yesterdays usage issue.

Paul.
Infinity
Seasoned Pro
Posts: 6,129
Thanks: 264
Fixes: 3
Registered: 19-06-2011

Re: Incorrect usage

It's the same for me too.


I rang up very early today, spoke to Techie Rob, very helpful.
He's put me on a list of users with this problem.
He couldn't see a status report on this.
But he did say there has been a similar problem since March, still the same one ?
He also said if anyone goes over their limit due to this, they would not be charged.
But you need to inform PlusNet.
I've reloaded SurplusMeter (for mac) for my own peace of mind.
It logs Up, Down and Total usage.
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Incorrect usage

Interesting. Mine is showing usage for both days, just not what I expected it to be.
Moderator
Moderator
Posts: 18,697
Thanks: 1,951
Fixes: 247
Registered: 11-01-2008

Re: Incorrect usage

no usage here either for the weeknd

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

JEB
Grafter
Posts: 262
Registered: 01-09-2007

Re: Incorrect usage


My on peak usage seems to be fine. 
Off peak is wrong though, I downloaded about 5GB this morning and the usage on my account only says 210 MB.  I have had a long running issue where if I download a lot overnight the usage seems to loop.  Although I would usually need to download a lot more than 5 GB before it went wrong.

James
Infinity
Seasoned Pro
Posts: 6,129
Thanks: 264
Fixes: 3
Registered: 19-06-2011

Re: Incorrect usage

Monday 14:25
It's slowly getting there...
But line speed is half, at 8.5mb/s


It's going up in small increments. Polling everyone affected in turn ?

Service: Portal
Posted: Mon, Jun 18 2012 at 16:13:22
Subject: Broadband Usage Reporting (71746) - UPDATE
This is an update to our earlier post regarding broadband usage not being displayed correctly on our website for the following account types.
Usage is now starting to populate and we expect this to be fully up to date later this evening.

Monday 19:30
Seems to be back to normal(ish) now.


+++++++++++++++++++++++++++++++++++++++++
Sunday 12:59

Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Incorrect usage

Hi all,
We did actually have an issue with usage over the weekend which is why you've been seeing these issues.
It should now be fixed, sorry for any inconvenience.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team