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Incorrect profile

jkakwinstanley
Newbie
Posts: 4
Registered: 17-02-2014

Incorrect profile

Hi,
I was wondering if it was normal for a house move of FTTC line to be limited to 40 down and 2 Mbps up?
I was expecting upload to be a little higher.
I've raised a ticket in case there is a problem #87959499.
Thanks,
J
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Incorrect profile

No it isn't
Somebody pressed the wrong button and you have been provisioned on the wrong product
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Incorrect profile

I'll take a look for you J.
Give me a few minutes...
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Incorrect profile

Oldjim was right, it was most definitely a miss click when the order was originally placed.
I've placed the order to correct this now so if you reboot your modem around this time tomorrow you should see abit of an increase Smiley
I hope this helps.
jkakwinstanley
Newbie
Posts: 4
Registered: 17-02-2014

Re: Incorrect profile

Thanks. I'll check tomorrow after a modem reboot.
jkakwinstanley
Newbie
Posts: 4
Registered: 17-02-2014

Re: Incorrect profile

Sorted.
38 down and 8 up.
Line stats from a bt speed test suggest I could have up to 50 down (obviously capped by my product at the moment). Is it likely that my up speed could increase as this states up to 20?