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Incorrect profile
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- Re: Incorrect profile
Incorrect profile
07-08-2014 3:13 PM
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Hi,
I was wondering if it was normal for a house move of FTTC line to be limited to 40 down and 2 Mbps up?
I was expecting upload to be a little higher.
I've raised a ticket in case there is a problem #87959499.
Thanks,
J
I was wondering if it was normal for a house move of FTTC line to be limited to 40 down and 2 Mbps up?
I was expecting upload to be a little higher.
I've raised a ticket in case there is a problem #87959499.
Thanks,
J
Message 1 of 6
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Re: Incorrect profile
07-08-2014 3:14 PM
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No it isn't
Somebody pressed the wrong button and you have been provisioned on the wrong product
Somebody pressed the wrong button and you have been provisioned on the wrong product
Message 2 of 6
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Re: Incorrect profile
07-08-2014 3:25 PM
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I'll take a look for you J.
Give me a few minutes...
Give me a few minutes...
Message 3 of 6
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Re: Incorrect profile
07-08-2014 3:31 PM
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Oldjim was right, it was most definitely a miss click when the order was originally placed.
I've placed the order to correct this now so if you reboot your modem around this time tomorrow you should see abit of an increase
I hope this helps.
I've placed the order to correct this now so if you reboot your modem around this time tomorrow you should see abit of an increase
I hope this helps.
Message 4 of 6
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Re: Incorrect profile
07-08-2014 8:18 PM
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Thanks. I'll check tomorrow after a modem reboot.
Message 5 of 6
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Re: Incorrect profile
08-08-2014 11:04 AM
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Sorted.
38 down and 8 up.
Line stats from a bt speed test suggest I could have up to 50 down (obviously capped by my product at the moment). Is it likely that my up speed could increase as this states up to 20?
38 down and 8 up.
Line stats from a bt speed test suggest I could have up to 50 down (obviously capped by my product at the moment). Is it likely that my up speed could increase as this states up to 20?
Message 6 of 6
(434 Views)
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