cancel
Showing results for 
Search instead for 
Did you mean: 

Incorrect billing

Community Veteran
Posts: 1,012
Registered: 01-08-2007

Incorrect billing

Once again it appears that Plusnet accounts are incorrect.    I am in a Market 3 region for Plusnet Premium and as such the following applies:
Quote
If you live in one of our low cost areas you'll then pay £15.99 a month thereafter

Instead of which I have been billled as follows:
Quote
Premium charge for the period 21-12-2009 to 20-01-2010  £17.38  £2.61  £19.99 

Can someone sort this out before the direct debit is taken, please.
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: Incorrect billing

I can't stop the Direct Debit, however I have fixed the problem and refunded £4 to your account to compensate for the payment that's in the process of being taken.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Incorrect billing

Many thanks Bob.  I just hope the same doesn't happen next month.
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Incorrect billing

Bob:
The refund still has shown up in my bank as yet.
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Incorrect billing

Due to the lack of working days over the last couple of weeks, there are some longer delays than we'd expect on DD refunds. I'd expect this to be with you in the next few days.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Incorrect billing

Thanks Chris, I guessed it would be because of the holidays, but just like to keep everyone on their toes. LOL
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Incorrect billing

I see it's showing back into my bank as of Jan 6th.   Many thanks.
Community Veteran
Posts: 376
Registered: 22-08-2007

Re: Incorrect billing

Quote from: Bob
I can't stop the Direct Debit, however I have fixed the problem and refunded £4 to your account to compensate for the payment that's in the process of being taken.

Thats due to the lack of notice plusnet give for a direct debit, 3 working days is NOT a long enough notice period if they make a mistake as if it was a longer notice period plusnet would be able to amend the direct debit before it gets collected.