Incorrect Profile Rate

[#1]

BT IP: 16.04 Mb
PN IP: 15.5 Mb
Can plusnet please match BT one, thanks

[#2]

Will do shortly, however please give the script time in future to do this before asking us to intervene, it can take up to 12 hours for us to pull the line reports depending on the time of day.

[#3]

Sync: 18727K
BT IP: 16.52 Mb
PN IP: 15.4 Mb
Been connected for 24 hours as the updated on plusnet profile didn't work for 24 hours (should be updated itself every 12 hours)
Can plusnet please manally to match BT IP please.
Thanks

[#4]

I've just run a line check which reveals a current BT line rate of 15474kbps so we are actually keeping in line with BTs profile.

[#5]

I just ran bt speedtester on my line myself, as BT IP Profile had rise to 16.76 Mb and got speed throughput 16.09 Mb. Even thought PN IP on my account still show as 15.4 Mb.
Sync: 19003K
BT IP: 16.76 Mb
PN IP: 15. 4 Mb
Speed Throughput: 16.09 Mb
It appear that Plusnet current line report isn't working at all or broken but I ain't complaint now as I got the correct speed to match BT end.

[#6]

Quote

It appear that Plusnet current line report isn't working at all or broken

Not really, that would seem to indicate a mis-match on BT's systems. I'll go and run some checks which should confirm that. I'll get back to you soon.
Adam

[#7]

Digging into this further we can see that we haven't received a delta report from BT for your line today so it's not that our systems aren't reflecting BT's line rate it's that we're not receiving the data to make that change for you.
This is a known problem and we're looking into that at present.
I've updated your profile manually in the meantime.