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Incorrect Plusnet IP Profile

goldenfibre
Pro
Posts: 2,858
Thanks: 89
Fixes: 6
Registered: ‎01-06-2010

Incorrect Plusnet IP Profile

Could PN please adjusted plusnet profile to match BT one at 16.64Mb. I am currently sync at 18859K and BT Speedtester result come back saying I should be on 16.64 IP Profile rate. Thanks
7 REPLIES
goldenfibre
Pro
Posts: 2,858
Thanks: 89
Fixes: 6
Registered: ‎01-06-2010

Re: Incorrect Plusnet IP Profile

Hello ? Is there any PN staff to do this manual ip profile adjusted please before the long weekend coming up! Wink
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Incorrect Plusnet IP Profile

Hi,
I can see your profile needs a little bump, we've recently started receiving additional data that comes through to us on the delta reports, so basically would like to see if this is working correctly.
I'll make sure either way that this is bumped by the end of tonight.
Is that OK?
Chris
goldenfibre
Pro
Posts: 2,858
Thanks: 89
Fixes: 6
Registered: ‎01-06-2010

Re: Incorrect Plusnet IP Profile

yes that ok with me
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Incorrect Plusnet IP Profile

Thanks, someone will be checking on your account later to see if it's been done automatically and change it if not.
goldenfibre
Pro
Posts: 2,858
Thanks: 89
Fixes: 6
Registered: ‎01-06-2010

Re: Incorrect Plusnet IP Profile

thanks chris Wink
goldenfibre
Pro
Posts: 2,858
Thanks: 89
Fixes: 6
Registered: ‎01-06-2010

Re: Incorrect Plusnet IP Profile

No, it didn't change itself. Can PN please adjusted manual
goldenfibre
Pro
Posts: 2,858
Thanks: 89
Fixes: 6
Registered: ‎01-06-2010

Re: Incorrect Plusnet IP Profile

Updated: I had called up and plusnet done it for me
Lewis S - CSC Analyst
2:53am, Saturday 16 Mar 2013
increased connection profile to 16700 to match BT profile on request of goldenadsl
Kind regards,
Lewis S