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Incorrect IP profile

Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Incorrect IP profile

Broadband speed has been getting slower and a test shows the download at 2.99Mbps and line profiled at 3Mbps.
Hopefully, someone at PlusNet can increase the profile to the maximum asap.
TIA

5 REPLIES
Dmitchell
Grafter
Posts: 51
Registered: 11-04-2011

Re: Incorrect IP profile

Hi there Mardler.
I've checked over your line and found that the bRAS profile was set to 3mb.
I've now reset the line to bring the speed back up to 7150. You'll need to reboot your router in 4 hours to pick up the new speeds (8pm).
Let me know if you have any further issues.
Dean
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: Incorrect IP profile

Thanks, Dean.
We'll try that and get back either way.
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: Incorrect IP profile

Hi Deano,
Just reran BT speed check and:-
Download = 7.33Mbps
Upload = 0.39Mbps
Thanks!
Dmitchell
Grafter
Posts: 51
Registered: 11-04-2011

Re: Incorrect IP profile

That's good to see!
Let me know if you have any further issues.
Dean
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: Incorrect IP profile

Will do and thanks again, Dean.