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Incorrect IP Profile

tbailey2
Newbie
Posts: 8
Registered: 23-02-2014

Incorrect IP Profile

I've had my plusnet unlimited fibre for a couple of days now and all is okay with no unwanted disconnections but chatting on one of the other forums, I am advised that my IP Profile may be incorrectly set - it appears to be on 40/10 rather than the 80/20 unlimited I had ordered and am paying for.
I have used an unlocked Huawei HG612 and put on in place of the supplied ECI one to get some stats and these are showing a LOT more attainable speed -- 60Mbps/15Mbps - than my current IP Profile of 37/10 (from the BT DSL Speed Checker) allows (d/l is at this limit).  This ties in with others local to me and is quite a lot higher than the BT and Plusnet pre-connection estimate of 35Mbps d/l that I suspect this profile is based on. My previous ADLS2+ connection also had a higher actual connection speed than estimated (10Mbps vs 7Mbps) and could be run at a margin of 3db for long periods on a very quiet line.

Status: Showtime
Retrain Reason: 0
Max: Upstream rate = 15123 Kbps, Downstream rate = 59936 Kbps
Path: 0, Upstream rate = 9995 Kbps, Downstream rate = 39973 Kbps
Bitswap: 1115 67
Path 0
OHF: 14023541 802306
OHFErr: 686 0
RS: 0 1646566
RSCorr: 0 2
RSUnCorr: 0 0
Total time = 11 hours 57 min 47 sec
FEC: 0 0
CRC: 686 0
ES: 379 0
SES: 0 0
UAS: 18 18
LOS: 0 0
LOF: 0 0

Attcahed is a graph for the past few hours of Actual vs Attainable  speeds to demonstrate
So is there a chance that the profile can be raised please to a level more like it looks as though it should be and see what happens?
Thanks
Tony
6 REPLIES
tbailey2
Newbie
Posts: 8
Registered: 23-02-2014

Re: Wrong IP Profile

Can anyone help please? Live stats from this line are here:
http://www.tonybailey.co.uk/rs.htm
Tony
tbailey2
Newbie
Posts: 8
Registered: 23-02-2014

Re: Wrong IP Profile

Bumping this again for an answer please.....
dick:quote
Dick:red Please also note this forum rule[/color]
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Incorrect IP Profile

I've just taken a look at this for you.
You've been placed on 40/10 due to your estimates being lower than 40/10. As you're exceeding this I've placed an order for 80/20 for you. You should notice a change to the speed tomorrow morning, any time up til midday.
Chris Pettitt
Cloud Environments Engineer
tbailey2
Newbie
Posts: 8
Registered: 23-02-2014

Re: Incorrect IP Profile

Thanks for doing that Chris, look forward to seeing the increase!
Tony
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: Incorrect IP Profile

Where's the green with envy emoticon when you need it? Left Hurst Gardens 2 years ago and now on a 20CN only exchange in Wiltshire without a FTTC or 21CN date!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
tbailey2
Newbie
Posts: 8
Registered: 23-02-2014

Re: Incorrect IP Profile

Quote from: Chris
I've just taken a look at this for you.
You've been placed on 40/10 due to your estimates being lower than 40/10. As you're exceeding this I've placed an order for 80/20 for you. You should notice a change to the speed tomorrow morning, any time up til midday.

Well the IP Profile changed at 01:00 or so this morning and at 06:00 not a lot had changed except the upload speed but after a modem power off/on all the speed testers are reporting around 56/12 Mbps on the new profile so that is a great result for a ~800m line length!  I don't suppose it will last once more people are connected (I was first one on this cab [4] in Hurstpierpoint in West Sussex) due to crosstalk but whatever it's a lot faster than I had.
Many thanks again for your help.
Tony