Incompetent BT Engineers
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Incompetent BT Engineers
01-04-2014 6:17 PM
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Now what am I supposed to do? I am stuck with no BB and I cannot take any-more days off work. Can Plusnet get BT to deliver the faceplate and BT Openreach modem at another address and I can install it myself?
Really annoyed.
Re: Incompetent BT Engineers
01-04-2014 6:40 PM
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There is always loads of VDSL face plates & openreach modems on that well know auction site if time off is a real issue.
{ Could always try and claim / seek a good will gesture for a failed installation }
Re: Incompetent BT Engineers
01-04-2014 7:04 PM
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I mean seriously, how hard is it to pick up the phone and call my mobile and say "Hello, I've installed your line, I noticed you have had fibre before, do you require the faceplate & BT Modem" - like really? IS THAT SO HARD?
Re: Incompetent BT Engineers
01-04-2014 7:07 PM
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Re: Incompetent BT Engineers
01-04-2014 7:12 PM
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It requires an Openreach appointment for an engineer to install their (openreach) equipment.
Re: Incompetent BT Engineers
02-04-2014 7:28 AM
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I appealed against the bill and was told that the engineer had found a faulty connection from my Sky box and when he unplugged it the problem stopped.
"WRONG".
1. The Sky box has not been plugged into BT socket for at least 2 yrs because of an issue we had with Sky and online gaming.
2. The problem was never fixed, and they kept saying that they need to send out an engineer again to check for fault, and that I could be charged again.
BT accounts told me that they would look into the matter and that it could take up to 30 working days to sort out..
I rang them after 25 days because of not hearing anything, told it could take up to 30 working days.
Rang again after 29 days, told the same,
Rang again on 30 days, told that it wasn't end of day yet.
Day 31, they rang me to tell me that the bill was correct for "work done" and that I have to pay. Asked if I could see engineers report, told NO and that I couldn't appeal to anyone else.
Needless to say, I cancelled all my BT accounts.
Re: Incompetent BT Engineers
02-04-2014 8:20 AM
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@Matin1 If you are forced to take a day's unpaid leave to have the installation completed have a read of http://www.moneysavingexpert.com/shopping/delivery-rights - you might find that useful.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Incompetent BT Engineers
02-04-2014 9:58 AM
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No, I haven't paid it yet, got a reminder yesterday because I cancelled the direct debit, but I am in the proccess of writing to them to demand a copy of engineers report within 10 days or I will take it that I don't owe the amount.
See what happens then.
Mick.
Re: Incompetent BT Engineers
02-04-2014 11:25 AM
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I can see that an appointment has been booked for 05/04/2014 between 8AM and 1PM for you by our Faults team. If there's anything else we can help with don't hesitate to let us know.
Re: Incompetent BT Engineers
02-04-2014 9:39 PM
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This is useful for getting to the right place to make a complaint about companies. I once complained about an OpenReach van abusing a disabled bay and then being rude when I politely questioned him about it one Sunday afternoon. I was surprised when I got an appologetic e-mail from the CEO himself on the Sunday evening and not one of his complaints team. It's well worth doing as you cut out all the levels of crap that are put their to try and stop you complaint
Re: Incompetent BT Engineers
07-04-2014 2:28 PM
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Can someone please put me on the correct 70 mbps profile - it's what I'm paying for!
Thanks.
Re: Incompetent BT Engineers
07-04-2014 3:10 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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