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Incoming email delays

thompsontroop
Newbie
Posts: 7
Registered: 16-10-2007

Incoming email delays

You say that very few customers are continuing to experience delays - I am one of them. I have had problems for the last few days. I use Mailwasher to safely download emails into Outlook as it allows you to preview the messages on the mail server prior to downloading. I have particular problems downloading from virgin.net accounts. Can you advise when the problem will be finally fixed?
9 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Incoming email delays

Hi there,
If you post a full header of an affected email, we'll be able to see where the email is being delayed.
thompsontroop
Newbie
Posts: 7
Registered: 16-10-2007

Re: Incoming email delays

I would post a message header if I could get one to download. I just keep getting a timeout on the Mailwasher process tonight. I will keep trying!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Incoming email delays

Hi,
Are you able to disable mailwasher to see if it makes any difference in downloading the emails?
thompsontroop
Newbie
Posts: 7
Registered: 16-10-2007

Re: Incoming email delays

Unfortunately no. But I am still receiving mail from my plusnet accounts through mailwasher without problems.
Community Gaffer
Community Gaffer
Posts: 13,318
Thanks: 1,104
Fixes: 89
Registered: 04-04-2007

Re: Incoming email delays

doesn't sound like it's anything to do with the mail delays then. Do Virgin have a webmail client you could check? Might be that there's a troublesome email that Mailwashers struggling with but you might be able to delete this using Virgin's webmail client if they have one.
Let me know if they don't as I've another way you could delete the first message that's trying to download.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

thompsontroop
Newbie
Posts: 7
Registered: 16-10-2007

Re: Incoming email delays

I have now received the virgin.net emails from today and have managed to obtain a full message header, which is shown below but with email addresses depersonalised
X-Symantec-TimeoutProtection: 0
X-Symantec-TimeoutProtection: 1
Return-Path: <xxx@btinternet.com>
Received: from n078.sc1.he.tucows.com (64.97.168.33) by n069.sc1.cp.net (7.2.066)
        id 46564C05016F4136 for xxx@virgin.net; Thu, 1 Nov 2007 10:12:26 +0000
Received: from smtp801.mail.ird.yahoo.com (217.146.188.61) by n078.sc1.he.tucows.com (7.2.069.1)
        id 47293C230005D5EC for xxx@virgin.net; Thu, 1 Nov 2007 10:11:58 +0000
Received: (qmail 87665 invoked from network); 1 Nov 2007 10:11:56 -0000
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=btinternet.com;
  h=Received:X-YMail-OSG:From:To:SubjectCheesyate:Message-ID:MIME-Version:Content-Type:X-Mailer:X-MimeOLE:Thread-Index;
  b=HSOdxYuodLaLmvBCcvpK20ZindgvjRJhZbR7FNnU1KqWKE6v3EQJ8sP2Gsr136ECfPKup4RcKwCZytiiy0GXLQW01+KCPKsVyMpun1uXLlHb/f7WHSOcoNVKhM7qT9MUsnlGv3PSZdGgWtXbymnx91sotMGC0Z/KCtCOAAOXZl0=  ;
Received: from unknown (HELO HP) (xxx@btinternet.com@86.152.192.251 with login)
  by smtp801.mail.ird.yahoo.com with SMTP; 1 Nov 2007 10:11:53 -0000
X-YMail-OSG: 34P2soAVM1nxqh6Aox8z42_OQWK4aDUZBglQWgyVZbMtMAvB
From: "Martin" <xxx@btinternet.com>
To: "Phil \)" <xxx@btinternet.com>,
"Adrian " <xxx@virgin.net>,
"Dave  \(Work\)" <xxx@barclays.com>,
"David \(Work\)" <xxx@hse.gsi.gov.uk>
Subject: Governor_Meeting_Dates_0708_V1
Date: Thu, 1 Nov 2007 10:12:08 -0000
Message-ID: <001501c81c6f$a9a43e00$4001a8c0@HP>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_0016_01C81C6F.A9A43E00"
X-Mailer: Microsoft Office Outlook 11
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
Thread-Index: Acgcb6kJKLEids1yTWKkHoLklga0dA==
It also took quite a time to download, much longer than the plusnet messages. I have not had any problems like this until the you experienced the problems with delays on incoming email through the plusnet servers, so logically it does appear to be the source of the problem. I cannot see any pattern in the virgin.net emails, they are no different from those I normally receive without problems
Community Veteran
Posts: 1,850
Registered: 04-04-2007

Re: Incoming email delays

Hi there.
If that is the full header it doesnt appear to have even touched our mail platform and is therefore not caused by us.
I take it you have more than one email account active in your mail client?

thompsontroop
Newbie
Posts: 7
Registered: 16-10-2007

Re: Incoming email delays

That doesn't really explain why I am having problems. Yes I do have other active mail accounts but my broadband connection is provide through plusnet and these problems coincide with the email delay problems you have posted on the plusnet website.
Community Veteran
Posts: 1,850
Registered: 04-04-2007

Re: Incoming email delays

Hi there.
Your issue is caused by the provider of the email account which that email was routed through. It was not processed by our email platform nor did it even get near ours. The fact that some customers are reporting email delays is purely co-incidental with your issue.
The delays being reported only effect some email going through our mail platform. Yours didnt even come close to ours.
The fact that it came down the broadband connection provided by us has nothing to do with the delay.
Had it been processed by us the header would have looked something like this
Envelope-to: xxx@xxxx.plus.com
Delivery-date: Thu, 01 Nov 2007 21:55:28 +0000
Received: from mta133.e.westmarine.com ([66.165.105.44])
  by pih-sunmxcore17.plus.net with smtp (PlusNet MXCore v2.00) id 1Ini0c-0004uu-T4
  for xxx@xxxxx.plus.com; Thu, 01 Nov 2007 21:55:27 +0000
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
  s=200505; d=e.westmarine.com;
  b=Ym1y9nRpuI/9JMw8bbnfSpYrZghAZsAKajAKckahPNJxRb165t9QLOyvce5EKY2fK5Cw2FO4wzZiwhu8PKrZ46tx/IgXCypBFu9A5XcXAlE4z6mcD0d3RX/AePZiuB/E8CbxDw9YHCGgBmpUgD5rXO6Tt9SybhrebZkubcK/iZo=;
h=Date:Message-ID:List-Unsubscribe:From:To:Subject:MIME-Version:Reply-To:Content-type;
Date: Thu, 1 Nov 2007 21:55:59 -0000
Message-ID: <b01wycraxtrcp7a89sp1qb7xyauq05.333421779.8382@mta133.e.westmarine.com>
List-Unsubscribe: <mailto:rm-0b01wycraxtrcp7a89sp1qb7xyauq05@e.westmarine.com>
From: "West Marine" <WestMarine@e.westmarine.com>
To: xxxxx@xxxxx.plus.com
Subject: Personal GPS Units Have Never Been So Portable
MIME-Version: 1.0
Reply-To: "West Marine" <support-b01wycraxtrcp7a89sp1qb7xyauq05@e.westmarine.com>
Content-type: multipart/alternative; boundary="=b01wycraxtrcp7a89sp1qb7xyauq05"
X-PN-VirusFiltered: by PlusNet MXCore (v4.00)
X-DSPAM-Result: Innocent
X-DSPAM-Processed: Thu Nov  1 21:55:33 2007
X-DSPAM-Confidence: 0.5718
X-DSPAM-Improbability: 1 in 135 chance of being spam
X-DSPAM-Probability: 0.0000

I hope that helps.
Dont hesitate to post back if I can help further.