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In need of a profile update/reset
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In need of a profile update/reset
08-04-2015 5:52 PM
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Just had a kelly communications engineer round who was great, did a nice job of everything and I'm up and running at 12Mbps according to my router which is right for our area (Estimate 13Mbps)
However this was done on a home move, I ran a speed test and it seems the line profile is still at 3Mbps from when the line was at my previous property, I've tried using BT wholesales checker but it doesn't recognise my number and thinks it's still disconnected.
Can this be manually reset or a request put in or will it just update overnight? Cheers
However this was done on a home move, I ran a speed test and it seems the line profile is still at 3Mbps from when the line was at my previous property, I've tried using BT wholesales checker but it doesn't recognise my number and thinks it's still disconnected.
Can this be manually reset or a request put in or will it just update overnight? Cheers
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Re: In need of a profile update/reset
08-04-2015 6:23 PM
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Re: In need of a profile update/reset
08-04-2015 6:54 PM
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Session reset and everything's working! Almost 11mbps throughput
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- Re: In need of a profile update/reset