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Improving Upload Speed
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- Re: Improving Upload Speed
Improving Upload Speed
11-10-2014 7:35 PM
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Hi Everyone,
Here is my Speed Test result:
http://www.speedtest.net/my-result/3825063367
Is there any way to improve the upload speed as it is diabolical at the moment?
I have a 'normal' Plusnet account (not sure which) and the Pro Add On so i do expect the upload speed to be better really.
Thanks all.
Here is my Speed Test result:
http://www.speedtest.net/my-result/3825063367
Is there any way to improve the upload speed as it is diabolical at the moment?
I have a 'normal' Plusnet account (not sure which) and the Pro Add On so i do expect the upload speed to be better really.
Thanks all.
Message 1 of 7
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Re: Improving Upload Speed
11-10-2014 7:41 PM
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Looks like you need to request that your upstream is uncapped.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 2 of 7
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Re: Improving Upload Speed
11-10-2014 7:43 PM
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Hi,
Thank you for replying.
Could you tell me how to do that?
Thanks again.
Thank you for replying.
Could you tell me how to do that?
Thanks again.
Message 3 of 7
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Re: Improving Upload Speed
11-10-2014 7:50 PM
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Run this BT test http://speedtest.btwholesale.com/ clicking Further Diagnostics and put in your phone number.
Post back with the results.
Post back with the results.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 4 of 7
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Re: Improving Upload Speed
11-10-2014 8:27 PM
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Hi,
Thanks,
Attached is the results from the BTW Performance Test.
Thanks,
Attached is the results from the BTW Performance Test.
Message 5 of 7
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Re: Improving Upload Speed
11-10-2014 8:47 PM
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I would suggest you call support on 0800 432 0200 or 0345 140 0200 from a mobile and request it of them.
However there has been a major outage this evening so the lines may be very busy.
If you wait until Monday a Customer Relations Team member could take a look for you.
The other option is to raise a ticket (question) https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
However there has been a major outage this evening so the lines may be very busy.
If you wait until Monday a Customer Relations Team member could take a look for you.
The other option is to raise a ticket (question) https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 6 of 7
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Re: Improving Upload Speed
13-10-2014 9:42 AM
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Hi,
I've just done a status check, and as Strat says, the upstream is limited to 448k. I'm placing an order to upgrade this for you now. You should have an improved upload speed by this time tomorrow.
Tony.
I've just done a status check, and as Strat says, the upstream is limited to 448k. I'm placing an order to upgrade this for you now. You should have an improved upload speed by this time tomorrow.
Tony.
Message 7 of 7
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