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Im abit confused. help

mike360
Grafter
Posts: 59
Registered: 12-11-2011

Im abit confused. help

Hi all i wondering if any of you can help does the wire between the junction box and the Test socket count as my internal wiring?  Im abit confused  Undecided
 
junction box >> white cable >> Test socket (Bt or Ours responsibility)  
Cheers
6 REPLIES
198kHz
Aspiring Champion
Posts: 3,445
Thanks: 404
Fixes: 11
Registered: 30-07-2008

Re: Im abit confused. help

BT's responsibility is up to and including the master socket.
That's the whole master if of the old type, or the back part of the newer type - the faceplate and any internal wiring is down to you.
Remember you are unique - just like everyone else
Not applicable

Re: Im abit confused. help

Quote from: 4C
BT's responsibility is up to and including the master socket.
That's the whole master if of the old type, or the back part of the newer type - the faceplate and any internal wiring is down to you.

Sorry, but my understanding is that BT cover up to the Test Socket and not the actual Master Socket, which is why Plusnet ask you to to plug devices into the Test Socket because BT will only cover up to that point.If you have an internal wiring problem then it is up to you to have that fixed.
- Chris
Community Veteran
Posts: 2,344
Thanks: 238
Fixes: 2
Registered: 04-08-2009

Re: Im abit confused. help

I think that's what he meant. The old type didn't have a master socket so it's the whole thing. The new type is segregated.
davidj66
Rising Star
Posts: 613
Thanks: 31
Fixes: 1
Registered: 04-09-2008

Re: Im abit confused. help

@chrispettitt89;  Older installations don't even have a true master socket - mine was installed by BT in 1986 and has 3 "extensions" all wired back to an external junction box - one of which is a minimaster.
Some newer installations also don't have a customer master/test socket as they are wired from an external NTE5 box. Wink
mike360
Grafter
Posts: 59
Registered: 12-11-2011

Re: Im abit confused. help

Quote from: mike360
Hi all i wondering if any of you can help does the wire between the junction box and the Test socket count as my internal wiring?  Im abit confused  Undecided
 
junction box >> white cable >> Test socket (Bt or Ours responsibility)  
Cheers

Hi iv edited my question because i think it was confusing people hope that helps
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Im abit confused. help

BT Wholesale regard the test socket (or master socket if you don't have a test one) as a demarcation point, i.e anything beyond that is classed as internal wiring.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team