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IP profile

lauraak
Newbie
Posts: 1
Registered: 30-06-2017

IP profile

Hello I have done a bBTW performance test and it is saying the profile is capped at 2Mbs

 Download speed achieved during the test was - 1.95 Mbps
 For your connection, the acceptable range of speedsis 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 2 Mbps

also i have carries out the dsl checker which comes back as

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 73.4 54.5 20 17.8 48.1 Available -- Yes Yes --
VDSL Range B (Impacted) 61.6 35 20 10 30 Available -- Yes Yes --

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

       
FTTP on Demand 330 30 -- Available -- -- -- --

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

     

Left in Jumper

WBC ADSL 2+ Up to 4 -- 2.5 to 6.5 Available -- -- -- --
ADSL Max Up to 3 -- 2 to 6 Available -- -- -- --
WBC Fixed Rate 1 -- -- Available -- -- -- --
Fixed Rate 1 -- -- Available -- -- -- --

 

so my question is, why is it capped so low and is this a normal speed to be receiving.

also the internet does seem to drop out quite often, the tech team have had a look and have said nothing is wrong .

i am currently using a brand new plusnet router, new microfilter, high speed ADSL cable in the test socket

any and all help would be much appreciated .

2 REPLIES
Superuser
Superuser
Posts: 9,985
Thanks: 1,532
Fixes: 19
Registered: 22-08-2007

Re: IP profile

Can you please post your router stats.

Note you are comparing data speeds against synch speed estimates -,they are not the same metric.
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: IP profile

Sorry to hear you're having issues.

Your speeds have restricted due to the amount of drops on your line shown below.

image15002823022589

We need to get the drops sorted first and that in turn should bring your speeds back up.

I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team