IP profile set at 7.15 mbps Estimated line speed 17 mbps
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IP profile set at 7.15 mbps Estimated line speed 17 mbps
02-10-2015 10:15 AM
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I have run many BT speed tests, BT ADSL availability checks and the PN high speed broadband checks and they say the same thing. The line is not dropping so why the issue?
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Estimated line speed:
17Mb (This may vary between 10Mb and 19.5Mb) - Checked on 2015-09-26 08:53:08
Current line speed:
7.15 Mb
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How do I change this?
Re: IP profile set at 7.15 mbps Estimated line speed 17 mbps
02-10-2015 10:19 AM
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"BT have advised that this exchange is enabled for WBC on 21CN"
as it would appear that you are on ADSL1
Re: IP profile set at 7.15 mbps Estimated line speed 17 mbps
02-10-2015 10:31 AM
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Re: IP profile set at 7.15 mbps Estimated line speed 17 mbps
02-10-2015 10:40 AM
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I would have thought the IP profile would have been moved up as a result but it appears to be stuck.
Re: IP profile set at 7.15 mbps Estimated line speed 17 mbps
02-10-2015 10:41 AM
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Quote from: Matthew @beazer
Your exchange has only just been upgraded recently so you haven't been moved across yet.
I'm getting your order placed now.
Thanks Matthew.
Re: IP profile set at 7.15 mbps Estimated line speed 17 mbps
02-10-2015 12:46 PM
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Quote from: beazer I would have thought the IP profile would have been moved up as a result but it appears to be stuck.
No it is not stuck - you have not been migrated to the new 21CN service.
20CN (ADSL1) is (technically) up to 8Mbps.
21CN (ADSL2/2+) is (commercially) up tp 16Mbps and (technically) up to 24Mbps
How close you get to the technical maximums depends on the length and quality of the line. It is though very strange that the PlusNet user portal reports an estimated speed not applicable for your present service connection - it all leads to creating the wrong unfulfilled expectations.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: IP profile set at 7.15 mbps Estimated line speed 17 mbps
02-10-2015 2:26 PM
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I'm still annoyed by my bragging neighbours who live further away from the exchange but can get fibre and I can't because there is no green box between me and it. How forgetful not to put the right equipment in the exchange for those connected directly...
dick:quote
Re: IP profile set at 7.15 mbps Estimated line speed 17 mbps
02-10-2015 2:46 PM
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There are many rural exchanges which have been FTTC upgraded, but have not had 21CN installed, thereby leaving EO subscribers with no improvements at all.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: IP profile set at 7.15 mbps Estimated line speed 17 mbps
03-10-2015 3:05 PM
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