IP profile reset

[#1]

I was wondering how I go about getting IP Profile reset? Recently had an issue with constant drops in connection. Narrowed it down to the modem connected to my N66u fixed by getting a new Broadcom based modem however my broadband speed has dropped significantly now from a decent 4-5mb connection to 2mb, which I put down to change in ip profile due to the multiple disconnections. I've checked my line speed should be around 5mb however bt speed test 2.6mb. Appreciate any help

[#2]

Hi Simonleeuk,
I've reset your line and your speeds should increase to around 5Mbps.  You may just need to disconnect and reconnect again, which is best done through the router interface.
Cheers

[#3]

Wow thank you for such an efficient response I have a bridged modem-router do I need to disconnect and reconnect both?

[#4]

You just need to drop your PPP connection.

[#5]

I have reset PPP connection. Does it take a bit of time for line to restabilise?  The line reset definitely has increased speed now up to 3.6 mb howver Ping is up and down 35-240

[#6]

Also the other interesting thing to note is on BT wholesale further diagnostics my ip profile is now set at 4.02mbps download with a download speed of 3.57mbps. Just checking back through previous line tests I did when line was normal ip profile was 5.33mbps download with download speed of 4.92mbps. Appreciate your help

[#7]

So certainly better but not back to normal yet

[#8]

Hi,
The current sync rate is 5157kbps with an IP profile of 4549kbps, so I'd expect your throughput speed to be a bit higher than what you recorded last night.  I can see 6 disconnections yesterday evening though, do you know whether you will have caused these disconnections yourself whilst testing?  If not, they may indicate an issue on your line.

[#9]

Yes the disconnections were while testing trying to eliminate things at my end such as plugging into test socket and via ethernet to modem only as speed was still a little inconsistent