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IP profile reset
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IP profile reset
24-02-2015 11:22 PM
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I was wondering how I go about getting IP Profile reset? Recently had an issue with constant drops in connection. Narrowed it down to the modem connected to my N66u fixed by getting a new Broadcom based modem however my broadband speed has dropped significantly now from a decent 4-5mb connection to 2mb, which I put down to change in ip profile due to the multiple disconnections. I've checked my line speed should be around 5mb however bt speed test 2.6mb. Appreciate any help
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Re: IP profile reset
25-02-2015 10:50 AM
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Hi Simonleeuk,
I've reset your line and your speeds should increase to around 5Mbps. You may just need to disconnect and reconnect again, which is best done through the router interface.
Cheers
I've reset your line and your speeds should increase to around 5Mbps. You may just need to disconnect and reconnect again, which is best done through the router interface.
Cheers
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Re: IP profile reset
25-02-2015 6:26 PM
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Wow thank you for such an efficient response I have a bridged modem-router do I need to disconnect and reconnect both?
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Re: IP profile reset
25-02-2015 7:03 PM
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Re: IP profile reset
25-02-2015 8:52 PM
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I have reset PPP connection. Does it take a bit of time for line to restabilise? The line reset definitely has increased speed now up to 3.6 mb howver Ping is up and down 35-240
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Re: IP profile reset
25-02-2015 9:18 PM
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Also the other interesting thing to note is on BT wholesale further diagnostics my ip profile is now set at 4.02mbps download with a download speed of 3.57mbps. Just checking back through previous line tests I did when line was normal ip profile was 5.33mbps download with download speed of 4.92mbps. Appreciate your help
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Re: IP profile reset
25-02-2015 9:19 PM
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So certainly better but not back to normal yet
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Re: IP profile reset
26-02-2015 10:50 AM
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Hi,
The current sync rate is 5157kbps with an IP profile of 4549kbps, so I'd expect your throughput speed to be a bit higher than what you recorded last night. I can see 6 disconnections yesterday evening though, do you know whether you will have caused these disconnections yourself whilst testing? If not, they may indicate an issue on your line.
The current sync rate is 5157kbps with an IP profile of 4549kbps, so I'd expect your throughput speed to be a bit higher than what you recorded last night. I can see 6 disconnections yesterday evening though, do you know whether you will have caused these disconnections yourself whilst testing? If not, they may indicate an issue on your line.
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Re: IP profile reset
26-02-2015 4:48 PM
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Yes the disconnections were while testing trying to eliminate things at my end such as plugging into test socket and via ethernet to modem only as speed was still a little inconsistent
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