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IP profile reset unbanding

IB00
Dabbler
Posts: 20
Registered: 20-04-2013

IP profile reset unbanding

Hi,
The engineer has been out and replaced a wire from the main box to the master socket. The box was in the loft.
Now on the unlimited package.
Is there any chance to get a line reset and an uncapping on the upload please? I share a home with 2 other people and I like to game.. but so much lag!!  :-(
Thank you for all your help you've given me. Much appreciated and stress relieving.
Router Stats:
DSL
Line Status:Connected
DSL Modulation Type:ADSL_2plus
Annex Type:Annex A/L/M
    Upstream  Downstream
Current Rate (Kbps)  444  6648
Max Rate (Kbps)  1024  14196
SNR Margin (dB)  26.3  9.3
Line Attenuation (dB)  13.8  31.2
Errors (Pkts)  0  0
3 REPLIES
IB00
Dabbler
Posts: 20
Registered: 20-04-2013

Re: IP profile reset unbanding

Hi,
A little update
DSL
Line Status:Connected
DSL Modulation Type:ADSL_2plus
Annex Type:Annex A/L/M
Upstream Downstream
Current Rate (Kbps) 440 12492
Max Rate (Kbps) 1092 12712
SNR Margin (dB) 26 6.5
Line Attenuation (dB) 13.8 31.3
Errors (Pkts) 0 0
It seems something has occurred naturally or from human intervention.
Just the upload to go and I'm a happy chappy.
Thank you.
rich
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: IP profile reset unbanding

Glad to hear your happier with things.
I've just submitted the SNR reset along with order 1-15879484020 to uncap the upstream
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
IB00
Dabbler
Posts: 20
Registered: 20-04-2013

Re: IP profile reset unbanding

Quote from: _Adam_Walker_
Glad to hear your happier with things.
I've just submitted the SNR reset along with order 1-15879484020 to uncap the upstream

Happy, happy, happy. Thank you, Adam.
I will be singing the praises Smiley
Rich