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IP profile remaining lower then download speed?

davebd
Newbie
Posts: 6
Registered: 19-05-2014

IP profile remaining lower then download speed?

I had my noise margin reset the other day from a stuck 9db to 6db. Within a couple of days my download speeds came up from 7Mb to 9Mb. On the BT tester my IP profile has stayed at the original rate of 8.56Mbps which is lower than the current (and stable for over 4 day) download speed. Can this be corrected to reflect my new and stable rate?
Dave
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: IP profile remaining lower then download speed?

Hi davebd,
I've just taken a look at your line. You're syncing at 11227K which should give you an IP Profile of around 9902K. If your IP Profile is still reporting lower, can you let us know and provide a screenshot of the BT Speedtester result?
Chris Pettitt
Cloud Environments Engineer
davebd
Newbie
Posts: 6
Registered: 19-05-2014

Re: IP profile remaining lower then download speed?

Hi Chris, I have attached the results from BT speedtester as you asked
Dave