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IP profile need a push from Plus?

sinewave
Grafter
Posts: 297
Registered: ‎17-08-2007

IP profile need a push from Plus?

I've had a connection sync of 7363 now for over 11 days (things seemed to have speeded up by a meg for no apparent reason!).
BT speed test has said my "Assured rate IP profile" is at 6000. And has done for (at least) most of this 11 days. (I'm wondering if this shouldn't be a little higher considering sync of well over 7meg)
Plusnet "max stable rate" from https://portal.plus.net/my.html?action=stable_rate says I'm at 5500.
speed tests seem to consistently show about 5000kbps +/- 100 or so.
Sync at 7363 but "real speed" of 5000 seems a bit stingy. no?
Just wondering if I couldn't get another 500kbps from PN's IP profile setting at least.
cheers.
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: IP profile need a push from Plus?

Hi there,
I'll take a look at your account now to see if we are able to update the IP profile at our side. I'll report back here ASAP.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: IP profile need a push from Plus?

profile nudged to 6mb for you. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sinewave
Grafter
Posts: 297
Registered: ‎17-08-2007

Re: IP profile need a push from Plus?

In less than an hour!
nice one ;-)
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: IP profile need a push from Plus?

Not a problem.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team