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IP profile dropped

mcilroyclan
Newbie
Posts: 2
Registered: ‎26-05-2016

IP profile dropped

My sync speed has dropped from a steady 2.8Mb to 2.2Mb. Also the target SNR seems to have increased from 6db to 9db. I suspect I caused the problem by tweaking my SNR too aggressively resulting in a lot of disconnects and caused the DLM to decrease the speed. How can I get it back to 2.8Mb?

May not seem like a lot but every little helps when you're on a slow connection like mine Smiley

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: IP profile dropped

Your target SNR is still 6db:

 Profile Info: BT WBC 8M/Uncapped/6dB/Interleaved (ADSL)

 

  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 34.5 60.0
SNR Margin: 10.5 6.0
Errored Seconds: 0 0
HEC Errors: 0  
Cell Count: 318 318
Speed: 544 2464

 

The target is 6 and your line is currently at 6db too :/

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mcilroyclan
Newbie
Posts: 2
Registered: ‎26-05-2016

Re: IP profile dropped

If you check again you'll see its 9db. Could I get a line reset?

Community Veteran
Posts: 5,187
Thanks: 486
Fixes: 21
Registered: ‎10-06-2010

Re: IP profile dropped

You seem to be provisioned on ADSL1. Have you considered getting that changed to ADSL2+? It might be better, it might be worse, you won't know unless you try it. If you can tweak the SNR, I expect you'd be capable of setting the mode yourself if necessary, once it's provisioned as ADSL2+ (you'd probably want to be using ADSL2, but Plusnet can either set it for ADSL1, which only allows ADSL1, or for ADSL2+, which allows ADSL1, ADSL2 and ADSL2+).

My attenuation (58 dB) isn't quite as high as yours, but it manages fairly well on ADSL2 at a 3 dB target SNR margin.