IP profile 0.14Mbps on 8Mbps line
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- Re: IP profile 0.14Mbps on 8Mbps line
IP profile 0.14Mbps on 8Mbps line
26-08-2015 7:09 PM
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Have already called support and they said that my IP profile was very very low and they would reset it, however nothing has changed in the 6 hours since they did.
Too slow to even properly load or run the btwholesale speedtest most of the time but on occasion it will work, here is my latest result:
Download speed achieved during the test was - 0.13 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :7.9 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Can someone please fix this?
Re: IP profile 0.14Mbps on 8Mbps line
26-08-2015 8:33 PM
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FAQ
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
0.13 Mbps
0 Mbps 0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.13 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :7.9 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
Re: IP profile 0.14Mbps on 8Mbps line
27-08-2015 10:42 AM
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Re: IP profile 0.14Mbps on 8Mbps line
27-08-2015 10:49 AM
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A line reset may just fix it but if the BT Database has got itself in a mess it could be more difficult
While I appreciate your frustration and you just want it sorting do you have any idea what caused the very low sync speed blip which dropped the IP profile in the first place
Re: IP profile 0.14Mbps on 8Mbps line
27-08-2015 10:58 AM
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Quote from: Oldjim Unfortunately as you are on 20CN it isn't a click of the button fix
A line reset may just fix it but if the BT Database has got itself in a mess it could be more difficult
While I appreciate your frustration and you just want it sorting do you have any idea what caused the very low sync speed blip which dropped the IP profile in the first place
Hi, thanks for your response. On the phone yesterday tech support said they had reset the IP profile, they did this mid cnversation. This has happened before when i was with BT and after countless phone calls the moment someone actually did what i was asking them to do the line was fixed too. Hence why i understand it to be a simple process.
As for what happened i'm assuming the master socket faceplate failed but it happened while i was away from home so i can't be sure. Removing the faceplate and plugging direct into test socket has made it possible to connect again albeit with an incredibly flaky connection which will sometimes load a page, other times just time out mid way. Have just managed to run the BTW speedtest again:
1. Best Effort Test: -provides background information.
Download Speed
0.13 Mbps
0 Mbps 0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.13 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :7.9 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Re: IP profile 0.14Mbps on 8Mbps line
27-08-2015 11:07 AM
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Re: IP profile 0.14Mbps on 8Mbps line
27-08-2015 11:08 AM
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Re: IP profile 0.14Mbps on 8Mbps line
27-08-2015 11:22 AM
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Re: IP profile 0.14Mbps on 8Mbps line
27-08-2015 12:40 PM
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Re: IP profile 0.14Mbps on 8Mbps line
31-08-2015 9:57 AM
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