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IP Profiles

richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

IP Profiles

BT have recently come out to fix an issue with my line. Before the issue I was connecting at ~6Mb and now it's at 2Mb, BT say the issue is fixed. The BT wholesale speed test says the profile is also at 2Mb.
I seem to recall plusnet hold a copy of the profile too, though I'm not sure where to check the value of that.
What I'm actually getting at is - I seem to recall you can get your profile reset to resolve this, but not sure whether I need to ask PN or BT to do this?
Thanks.
14 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: IP Profiles

First question is what are the stats as reported by your router
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: IP Profiles

Quote from: richandsian
Before the issue I was connecting at ~6Mb and now it's at 2Mb

Did you want other ones in particular? Maybe some of these:
System Up Time 38:17:35
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 92850 148163 0 4933 79378 00:37:26
LAN 10M/100M 314850 0 0 571 0 38:17:31
WLAN 11M/54M/300M 0 0 0 0 0 24:08:02
ADSL Link Downstream Upstream
Connection Speed 2272 kbps 1007 kbps
Line Attenuation 49.5 db 28.8 db
Noise Margin 20.2 db 6.8 db
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: IP Profiles

Thought so
Your line appears to be banded - not a profile problem
Plusnet need to ask for a retrain
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: IP Profiles

Hi richandsian,
I've checked your line and doing as Oldjim mentions we need to place a SNR reset to train your line, just had a quick look over the stability of your connection and can see that you've had a few disconnections.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13590288113881.png"/>
It's not advisable to place a SNR reset when the line may bu unstable, looking at the disconnections though it looks like they may have been manually done by yourself, can you confirm this?
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: IP Profiles

Yes, I suspect the vast majority or all of those were manual disconnections.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: IP Profiles

I've placed a SNR reset, these usually take around 4 hours and then you should see a speed increase.
Let me know how it goes.
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: IP Profiles

I seem to have this issue again, could someone take a look?
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 4605 4585 0 4651 7486 00:07:57
LAN 10M/100M 2418 655 0 836 562 00:09:01
WLAN 11M/54M/300M 403 5 0 157 0 00:08:46
ADSL Link Downstream Upstream
Connection Speed 288 kbps 440 kbps
Line Attenuation 53.0 db 29.4 db
Noise Margin 31.9 db 21.0 db
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: IP Profiles

You have a line fault for definite. Your router has lost connection to the exchange more than 1,700 times, this is why your line is chronically banded again.
I can see that you've raised this issue with our Faults Team under Ticket: 86995608. We'll get you an update on that as quickly as we can.
Chris Pettitt
Cloud Environments Engineer
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: IP Profiles

Thanks. Haven't been able to get back into the ticket I raised with this little bandwidth.
I've had a fault I raised directly with BT earlier in the week (lots of line noise, then no dial tone, then they switched me over to a line on a wrong number) which they think is fixed. If the disconnections in the last 12, maybe 24, hours are less than a dozen or so it's probably just me rebooting the router, I suspect it may be stable enough now.
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: IP Profiles

Any chance of trying an SNR reset before the weekend?
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: IP Profiles

Hi richandsian,
I've just looked over your connectivity and this is still in a terrible way, as such we wouldn't be able to perform another SNR reset as this will no doubt return to your current speed very quickly and could also have additional negative impacts on the line.
As long as your router is plugged directly into the test socket on the master and you've tried an alternate filter we will progress this as a fault and look to resolve the issues in the fault ticket you have raised. Details of you connection activity can be seen in the RADIUS graph below:
<img src="http://community.plus.net/visualradius/generated/image1402675169451.png"/>

Thanks,
Adam C
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: IP Profiles

Please try it, it can't get any worse, this isn't usable.
The graph looks like the fault is fixed to me - I think the fault was fixed at lunchtime on thursday and every disconnect since is me rebooting the router in desperation hoping for more than 288Kbps.
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: IP Profiles

Nevermind. I phoned up and spoke to someone who was kind enough to do as requested.
Fixed.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: IP Profiles

Hi richandsian,
Thanks for the update and I'm glad to hear that's been resolved for you. Let us know if you require any assistance in the future Smiley