IP Profile

[#1]

Excellent response time.  Many thanks Matt.

[#2]

Any further news on how long it might be before the banding is removed?

[#3]

Hi coastergrotto,
I've just checked and the banded profile is still in place. I will check again for you in the morning.
Jojo

[#4]

Many thanks JoJo.

[#5]

Still no action.  I have added to the ticket enquiring if there is a problem.

[#6]

JoJo:
I updated my ticket yesterday but have heard nothing to date.      Could you possibly check it out for me?   Stats are pretty much unchanged with no disconnections.

Download speed achieved during the test was - 5286 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6652 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
Line Up Time 06:11:36:13
Statistics Downstream Upstream  
Line Rate 6653 Kbps 444 Kbps  
Noise Margin 15.1 dB 27.9 dB  
Line Attenuation 30.0 dB 13.9 dB

edit::
Just had a response to my ticket telling me to keep my modem switched on and my speed will increase over the next few days.  Does this mean my banding has been removed?

[#7]

Hi, we're trying to get a handle on any more info at the moment. As soon as we do I'll update you.
Jojo

[#8]

Many thanks, once again.    I'll wait for you to update me as soon as you hear anything.

[#9]

Ok,  from what I've been advised the banding won't be removed until the line has shown to be stable. In order to do this, interleaving has been applied to see if it stops the errors, and if that has a positive effect the banding will be removed.
Jojo

[#10]

JoJo:
Thanks for that.       As far as I was aware Interleaving was 'on' anyway.       It was in the past and I have never requested it to be turned off.    I hope this is sorted before my next billing date on the 21st as if I continue on these speeds I may as well switch to Plusnet Value as I can manage with a 10GB peak time allowance.

[#11]

An update on my situation.    It seems that around 1827hrs on Sunday evening my router disconnected from Plusnet as it now shows Online Time as14 hours 53 mins 30 secs, with System Up Time 09:22:17:57.      I assume that this is not counted as a disconnection from BT.      Any further news on if, and when, my banding will be removed would be greatly appreciated as it's a week now since I raised the ticket.  As I said in my previous post interleaving was already applied previously.

[#12]

Hi coastergrotto,
Just to keep you updated, we're checking up to see how the errors are going now. I'll keep you posted as soon as I know more.
Jojo

[#13]

Many thanks JoJo.

[#14]

HI Coastergrotto,
all seems ok now so it should get removed today. I'll check it out a bit later and see if it's been done.
Jojo

[#15]

Thanks JoJo for all the work you have put in on my behalf,  it is much appreciated.  Looking forward to the banding being removed.  Will I have to reboot or anything to get the higher speeds or will my router reboot automatically?