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IP Profile

chrisoldinho
Grafter
Posts: 65
Registered: ‎12-04-2010

IP Profile

Hi - my IP profile was upped to 2000kbps last night. Is it possible for PN to increase their end to match as i'm stuck at 500kbps at present.
Thanks! Smiley
Chris.
12 REPLIES
gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: ‎01-08-2007

Re: IP Profile

Could someone give mine a nudge too. Since moving to ASDL2+ I am synching at 11M and the BT speedtester reports my profile as 10M but my Plusnet profile is set to 8.
Could my upload speed cap be removed as well? I seem to be stuck at 439kbps.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: IP Profile

@chrisoldinho - done Smiley
@gofaster - likewise done, I've also placed the order to uncap the upstream. That should complete for you tomorrow.
chrisoldinho
Grafter
Posts: 65
Registered: ‎12-04-2010

Re: IP Profile

Thanks Matt - is it possible for my upstream to be uncapped or is there a restriction on this?
Thanks, Chris
r3fl3x
Grafter
Posts: 42
Registered: ‎28-04-2010

Re: IP Profile

Hi Matt - could my profile be nudged too please? Synching at 11.2 with BT Profile at 9 after some router config tweaks.
Can I also have my upload uncapped? I wonder whether it is capped or not writing this but it can't hurt.
/ADSL n00b.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: IP Profile

@chrisoldinho - yep, done and should complete tomorrow.
@r3fl3x - profile now set to 9000 and order placed to uncap the upstream.
r3fl3x
Grafter
Posts: 42
Registered: ‎28-04-2010

Re: IP Profile

Matt - thank you very much. You do a fantastic job on these forums!
chrisoldinho
Grafter
Posts: 65
Registered: ‎12-04-2010

Re: IP Profile

Thanks Matt for you're help - can't wait Smiley
Just a couple of other questions if I may - Will uncapping the upstream affect the downstream sync / download speed and by uncapped upstream is it truly "uncapped" and is there a typical upstream increase I can expect?
Thanks, Chris.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: IP Profile

Hi Chris,
It shouldn't affect the downstream sync (unless the line is long and unstable, in which case it tends to use some of the available upstream bandwidth for downstream if need be). I'd expect you to get around 1Mb upstream once the order completes.
chrisoldinho
Grafter
Posts: 65
Registered: ‎12-04-2010

Re: IP Profile

Excellent - Thanks Matt.
chrisoldinho
Grafter
Posts: 65
Registered: ‎12-04-2010

Re: IP Profile

Hi Matt -Can you confirm my upstream is now uncapped as i'm still only getting 440kbps upstream.
Is it only available on Annex M connections as mine is Annex A?
gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: ‎01-08-2007

Re: IP Profile

Can I say "Me too" again?
Although my upstream synchseems to have changed from 439kbps to 444kbps, I was hoping for something more dramatic than that.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: IP Profile

@chrisoldinho - Due for the 13th for some reason. Sorry about that.
@gofaster - Yours should complete on the 12th.
Sorry about that, I used an automated tool to place the orders rather than doing it manually - I suspect that's the cause of the long lead time.