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IP Profile

niallsimpson
Newbie
Posts: 3
Registered: 04-12-2009

IP Profile

Just wondering how long it should take before the PN Profile catches up with the BT one? I had BT in to fix a wiring fault on Tuesday after weeks of poor sync speeds and disconnections resulting in a PN profile that's currently at 350..... Sad The BT profile finally recovered early this morning and shows a healthy 5500 on the Speedtester site so just waiting on PN catching up - I read somewhere that this is done 4 times a day but I've yet to see any evidence of increased speeds!  Smiley I've seen a few recent reports of "stuck" profiles that needed a little nudge to get them going again so don't want to wait too long before raising a ticket!  Wink
6 REPLIES
198kHz
All Star
Posts: 3,393
Thanks: 367
Fixes: 10
Registered: 30-07-2008

Re: IP Profile

Quote from: niallsimpson
The BT profile finally recovered early this morning and shows a healthy 5500...

The PN profile updates twice a day, so should catch up by this evening. If it doesn't, I would contact PN tomorrow morning requesting that it be 'unstuck'.
Remember you are unique - just like everyone else
cartman
Grafter
Posts: 136
Registered: 23-11-2009

Re: IP Profile

I`m sure one of the plusnet staff  will nudge your PN profile asap, did this for me yesterday ty Fletch great service,  just remember you may need reboot to get the full speed, Wink
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: IP Profile

You should not need to reboot, and if you are some distance from the exchange I don't recommend it.
niallsimpson
Newbie
Posts: 3
Registered: 04-12-2009

Re: IP Profile

It's reset sometime this evening - don't know if it got nudged or just updated properly but I'm very happy either way! Cheesy
cartman
Grafter
Posts: 136
Registered: 23-11-2009

Re: IP Profile

Glad your sorted matey, my speed didnt change but only after a reboot  Lips are sealed
niallsimpson
Newbie
Posts: 3
Registered: 04-12-2009

Re: IP Profile

I had to reboot as well - synced slightly higher again as well!  Cheesy