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IP Profile

wysie
Grafter
Posts: 41
Registered: 17-08-2009

IP Profile

My Ip Profile is currently 5500.
I have a stable connection and live close to the exchange and used to get 6.5mb + speeds with Sky Connect (Old Bb Provider)
My question is can my ip profile be raised ? im a noob to these things, had interleaving turned off and getting 5.2mb download from SpeedTest.Net, just think my connection could be better. Im with PlusNet Pro if that helps.
Thanks..
7 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: IP Profile

We need your router line stats before we can help. Thats line attenuation, SNR/noise margin and sync rates.
What does Data Transfer Speed say?
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: IP Profile

Estimated line speed:
    6 - Checked on 2009-11-25 13:04:06
Current line speed:
    5500
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: IP Profile

and your line stats?
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: IP Profile

Link Information

Uptime: 0 days, 4:32:43
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,656
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 10.5 / 19.0
SN Margin (Up/Down) [dB]: 24.0 / 15.0
Vendor ID (Local/Remote): TMMB / TSTC
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: IP Profile

Looks like your downstream SNR has been set to 15dB which is affecting your sync rate. Have you been resetting / disconnecting your router recently as that can cause the exchange to think you have a bad line and increase the Min SNR.
If the SNR is stable then raise a ticket to get your Min SNR reduced to 6dB and your sync rate should increase.
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: IP Profile

Reset my router once or twice today but i dont think that would be the problem, will i make a ticket ?
wysie
Grafter
Posts: 41
Registered: 17-08-2009

Re: IP Profile

Rasied a ticket, hopefully it gets sorted out  Cool