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IP Profile

stordoff
Dabbler
Posts: 24
Registered: ‎03-05-2008

IP Profile

Anyone know how to check my current IP Profile? The portal shows "Your current broadband speed is Not Set Kbps" and the BT Speedtester site seems premenently busy, I have tried a number of times through the day
Thanks
22 REPLIES
Moderator
Moderator
Posts: 18,825
Thanks: 2,003
Fixes: 257
Registered: ‎11-01-2008

Re: IP Profile

These I think are the only 2 places that I know of to check your IP profile.
I've just used the BT one myself and it worked ok, may be worth trying again?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

stordoff
Dabbler
Posts: 24
Registered: ‎03-05-2008

Re: IP Profile

No, BT still says it is busy. I don't think that I have every had it working the entire time I have been with PlusNet
Community Veteran
Posts: 1,656
Registered: ‎13-06-2007

Re: IP Profile

The BT tester has never once worked for me either!
All I ever get is: "The login name entered on this tool doesnt match that discovered by querying the network for your domain name. Please check your telephone number (or user name) and try again. If problem persists please contact your CP."
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: IP Profile

What login name are you using? It should be the one in your router configuration (e.g. something@plusdsl.net).
Community Veteran
Posts: 1,656
Registered: ‎13-06-2007

Re: IP Profile

Yeah it is that one I'm using, always has been!
stordoff
Dabbler
Posts: 24
Registered: ‎03-05-2008

Re: IP Profile

Put my phone number in, and almost straight away get:
"The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider."
I use ...@plusdsl.net to login
puddy
Grafter
Posts: 1,571
Registered: ‎10-06-2007

Re: IP Profile

I use jpHuhs@f9.co.uk but i am with force9
Only time I got it working was in the early hours of day i.e a sleeply 3.30am
puddy
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: IP Profile

just done one on freeonline.net, no problem
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 6500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8096 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 5527 kbps
MickKi
Grafter
Posts: 543
Registered: ‎30-09-2007

Re: IP Profile

Early in the morning/late at night is usually OK.  Most other times you are likely to fail.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: IP Profile

well why not try now? i did  looks ok to me
stordoff
Dabbler
Posts: 24
Registered: ‎03-05-2008

Re: IP Profile

I've tried at all times of the day, including early in the morning. (~2am) Still get a busy message
Community Veteran
Posts: 3,291
Thanks: 2
Registered: ‎10-08-2007

Re: IP Profile

Which browser are you using?
It only works for me with IE
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: IP Profile

I am using Firefox on XP2 no problems yesterday , no problem now either now Bobboobly is also moaning, how come I have no trouble
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 6500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8096 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 5807 kbps
Voyager 2110
Community Veteran
Posts: 3,291
Thanks: 2
Registered: ‎10-08-2007

Re: IP Profile

Hmm, I wonder why it Firefox never worked for me...Santiago goes to try BT speedtester with Firefox