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IP Profile

mmcilroy
Grafter
Posts: 32
Registered: 29-11-2010

IP Profile

My Plus.net profile is showing as 1.1Mbps. My BTW profile is 1.96Mbps. My routing is syncing at 2.2Mbps. Can Plus.net update their profile to match the BTW one?
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: IP Profile

I've just increased that for you.
If you log into your router and disconnect then reconnect your connection you'll pick the new profile up.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mmcilroy
Grafter
Posts: 32
Registered: 29-11-2010

Re: IP Profile

Thanks. Download speeds at 1.9Mbps again
mmcilroy
Grafter
Posts: 32
Registered: 29-11-2010

Re: IP Profile

Could someone sync my profile with BTW again please?
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: IP Profile

Your profile is matching the one set by the DLM:
Headline Rate-Downstream Line Rate (KBPS)  1453
Downstream Line Rate Timestamp 02-09-2015 07:08:45
Our profile: 1400
Although your line is in sync at a rate that should give a profile of 2000, so I'll bump it to that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff