cancel
Showing results for 
Search instead for 
Did you mean: 

IP Profile

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

IP Profile

Hi, I did a BT diagnostics test and my results were a little confusing.
Download speed: 17.03mbps
Maximum achievable speed: 21mbps
IP profile: 18.01mbps
Upload speed: 0.9mbps
Maximum achievable speed: 0.83
IP profile: 0.83
I went onto BT's website and researched "IP profiles" and it says the IP profile should be around 500kbps (equivalent to 0.4mbps) less than the maximum connection rate otherwise any less than 500kbps then there could be a fault but I had an engineer visit on Wednesday 19th February and he said the problem was my external cabling that goes to the black box on the outside of my property so he replaced it and the disconnections stopped but my IP profile is still considerably less than my maximum achievable speed and I only live 0.1km from my exchange.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: IP Profile

I'm not sure how you derived at the 500kbps or exactly where you found that but I doubt that would help in the given situation.
Lets see how things go with the engineer visit today and take things from there.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: IP Profile

I already had an engineer round on wednesday?
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: IP Profile

Sorry Jason, to clarify and engineer is looking into this today without visiting you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: IP Profile

Oh ok thank you
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: IP Profile

I wouldn't rule out your router being faulty given your other posts!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: IP Profile

I put it on my fault ticket yesterday, I'm just waiting for a reply