IP Profile stuck at 0.14mbps
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IP Profile stuck at 0.14mbps
29-01-2014 1:12 PM
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Thanks
Mark
.......................
download speed: 0.11 mbps
upload speed: 0.38 mbps
ping latency: 103.38 ms
dsl connection rate 5.06 mbps (down) 0.45 mbps (up)
ip profile: 0.14 mbps
Re: IP Profile stuck at 0.14mbps
29-01-2014 1:59 PM
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Your profile was at 7150 on our side, though I've bumped it to 5000 to match your post above - hope that improves things?
Re: IP Profile stuck at 0.14mbps
29-01-2014 2:16 PM
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Welcome to the forums.
From the information you have provided, the figures report a large difference between synch rate and data rate. The previous PN profile (maximum data transfer speed) which Matt has adjusted down to your current synch rate, could imply that your line was synching previously at a much higher speed than it is just now. (BT provide the profile figures to pn based upon historic synch rates.). It is believed that having a PN profile significantly higher than the BT profile can cause issues, which is why Matt has made the change.
This might fix the problems you are experiencing, however to ensure that you are getting the best that your line can achieve, it would be useful to see the FULL router stats please, including SNRM, attenuation and error counts. If you need guidance on doing this there are some helpful 'sticky posts' at the top of the forum, or just tellu s which router you have and someone will point you in the right direction.
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Re: IP Profile stuck at 0.14mbps
29-01-2014 2:18 PM
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Re: IP Profile stuck at 0.14mbps
29-01-2014 2:30 PM
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Atten. 26db down, 6db up
Noise 15db down, 25db up
Re: IP Profile stuck at 0.14mbps
29-01-2014 2:48 PM
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15dB is quite high, but bringing that down to 6dB is not (on its own) likely to get this line anywhere near the 17.6mbps (if ADSL2) or 8.1mbps (if ADSL1) forecast for 26dB attenuation.
Is the router in the master socket?
Are there any extension phones, if yes how are they wired?
Do you have a test socket behind the master socket? Can you plug in here and see if that improves matters?
Is the phone line noisy - dial 17070 option 2 - the line should be silent, aside from the noisy woman shouting "quiet line test" so watch your ear drums!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: IP Profile stuck at 0.14mbps
29-01-2014 3:06 PM
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The router is in an adsl faceplate and the only other phone on the line is the one that comes out of this, alongside the cable to the router
The router is a Netgear DG834G and the stats on the statistics page are as follows. (apologies for the bad layout)
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 39954 35362 0 1536 7823 00:59:47
LAN 10M/100M 167359 320129 0 410 433 43:37:02
WLAN 11M/54M 22685543 22555150 0 3044 1102 43:36:52
ADSL Link Downstream Upstream
Connection Speed 5056 kbps 448 kbps
Line Attenuation 26 db 6 db
Noise Margin 15 db 25 db
Router Firmware version V4.01.28
ADSL firmware version 6.01.00.12
PPPoA, VPI = 0, VCI = 38
No noise on the line that i can hear.
...............
Re: IP Profile stuck at 0.14mbps
29-01-2014 3:22 PM
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These stats do not indicate the modulation type. Your historic 7mbps might suggest ADSL 1 (which is odd!).
A SNRM reset might help a bit, but I would also do a faults test here - http://faults.plus.net - just in case there is also a problem with the line.
@Matt,
It is interesting to note the implication (from up times) that the router was rebooted nearly 2 days ago, but the PPP session has only been up an hour. Would a radius log graph be informative here?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: IP Profile stuck at 0.14mbps
29-01-2014 3:30 PM
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<img src="http://community.plus.net/visualradius/generated/image13910094282698.png"/>
Not looking all that bad to be honest, but hope it is helpful.
Re: IP Profile stuck at 0.14mbps
29-01-2014 3:35 PM
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http://www.samknows.com/broadband/exchange/EANDL
Ive submitted a faults ticket, so hopefully they will be able to look into it further.
In my router, there is a dropdown that is set to ADSL (G.DMT) with the option of ADSL2+, but i've never changed the value in this dropdown. Maybe i should change this?
Re: IP Profile stuck at 0.14mbps
29-01-2014 3:44 PM
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Re: IP Profile stuck at 0.14mbps
29-01-2014 3:46 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP Profile stuck at 0.14mbps
29-01-2014 3:52 PM
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Market 1, out in the sticks, no 21CN WBC service - I think this means no ADSL2+ for you!
G.DMT is ADSL (1)
Is there an "AUTO" option? If yes, then try that and the modem will get as best as it can find.
Now that it is apparent that you are working as ADSL1, getting your SNRM down from 15db to 6dB should deliver at least 1.2mbps more IF you line is clean enough / stable enough to support it.
@Matt - as you suggest from the radius log, the line looks stable, is it worth doing a reset? Is there any DSLAM history which points to why the TARGET SNRM is so high? Is there any indication to the cause of the PPP disconnect earlier today?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: IP Profile stuck at 0.14mbps
29-01-2014 3:56 PM
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And i think a "reset" is what was done previously in order to get this fixed. My line then synced at just under 8mb and i was flying along... until it rained again (at which point it usually drops to about 5mb)
Re: IP Profile stuck at 0.14mbps
29-01-2014 4:03 PM
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If you can get 7mbps in the summer you should get the same in the winter!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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