IP Profile still at 38Mbps

[#1]

Hi there.
My IP profile is still stuck at 38Mbps despite it being looked into since 28th March. When calling I get told i should be getting 54Mbps and according to my member center information and the Email I just got, I should now be at 76Mbps.
Any help?

Thanks
David (User Saphira)

[#2]

Hi there,
Your line estimate is at around 54Mb/s according to http://www.dslchecker.bt.com/adsl/adslchecker.welcome but I don't think you'd see any more than that I'm afraid, almost certainly not up to 76Mb/s - really sorry if we advised you it would be that fast. I realise you're not seeing the estimate, best thing to do in that case is raise it as a fault at http://faults.plus.net assuming it doesn't uplift itself - we'll do all we can to improve the speed for you.

[#3]

Hi and thanks for replying.
I already opened a fault up on 28th March and was promised a reply in 2 or 3 days, I know that it is not going to be the 76Mbps, but it would be nice to get to the 54Mbps that was hoped for, do  I need to reraise a ticket or can that be done for me?
David.

[#4]

Hi Saphira,
If you could complete the Broadband Fault Checker at http://faults.plus.net again, we can get the line tested and have our suppliers investigate this issue further for you.