cancel
Showing results for 
Search instead for 
Did you mean: 

IP Profile/ speed boost Helppp :D

KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

IP Profile/ speed boost Helppp :D

Hey guys, a week ago i had a storm which knocked our phone line off (turned out to be the phone socket fried) so i havent had internet for the whole week. BT came and fixed it today, so now obviously the broadband is working but at horrible speeds untill it it gets back to normal.
So my question is can you guys give the ip profile or whatever a budge to help raise the speeds quicker as a week is enough pain for me without the internet, now ive got it back i wanna be back to normal not wait more days pulling my hair out haha (withdrawal symptons), took me long enough to get to this point to post a thread Cheesy.
Couldnt believe it when it went out as it wasnt long ago i had an engineer out to fix the wiring in the house to sort the speeds out, finally get everything sorted and a storm comes and now im back to bad speeds, bad luck Sad
Thanks in advance if you can help!
17 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,620
Thanks: 262
Fixes: 75
Registered: ‎27-04-2007

Re: IP Profile/ speed boost Helppp :D

The connection logs definitely paint a clear picture of the issue:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13464070257483.png" />
I'm going to reset the line for you which should help providing that there are no other issues at play that might cause disconnections or an increase in SNR.
Let me know how things are after a couple of hours.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: IP Profile/ speed boost Helppp :D

yea lol, storm totally fried my line Sad  everything is fixed now tho, bt engineer has checked everything.
thanks, will report back later on Smiley
heres a bt speedtest also - just want that ip profile back to normal Sad i hate storms.
Download speedachieved during the test was - 0.1 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :7.9 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: IP Profile/ speed boost Helppp :D

Quick question, should i be rebooting my router at any point as i havent done it, or just leave as is?
Plusnet Help Team
Plusnet Help Team
Posts: 13,620
Thanks: 262
Fixes: 75
Registered: ‎27-04-2007

Re: IP Profile/ speed boost Helppp :D

if the speeds haven't already improved do try rebooting.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: IP Profile/ speed boost Helppp :D

Yea no improvement so far, so ive rebooted but still the same so far.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: IP Profile/ speed boost Helppp :D

So quick update before i go to work, after rebooting router theres been no improvement, still the same :*(
Hoping when im back tonight something would of changed. Can you guys not set my ip profile back to normal or something like youve done in the past?  try everything you can this is painful lol
cheers
Plusnet Help Team
Plusnet Help Team
Posts: 13,620
Thanks: 262
Fixes: 75
Registered: ‎27-04-2007

Re: IP Profile/ speed boost Helppp :D

There's no issue relating to a profile mismatch at the moment. SNR resets can take up to 24 hours but to be honest I'd expect to have seen at least some improvement by now.
I'd advise raising a fault if things are no better 24 hours on from when I processed the reset for you: http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: IP Profile/ speed boost Helppp :D

but doesnt a low ip profile mean the speed cant raise? because my ip profile says its 0.14 :S how does that increase? will raise a fault now, if an engineer has to come out again when one came today checked the line etc was fine il be annoyed as its a nightmare trying to get a bt engineer out promptly nowadays.
Latest speedtest is the same download speed.. my upload speed is at normal thought 0.38mb i dont know if that means anything or not?
Im gonna try using a different router + test socket, before aising a fault as i just tryed raising a fault but cant load the page my net is that bad.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: IP Profile/ speed boost Helppp :D

Is it possible for you to raise the fault for me? cant get past the part where i submit my contact info, just hangs for ages.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: IP Profile/ speed boost Helppp :D

Good news, speed has raised up to 4mb Cheesy 1-2 mb to go and its back to normal. Ip profile showing as 4mb now to. Will that keep raising til i get to 5.5mb-6mb like before? because a month or so back now i had an engineer rewire, master socket etc in my house to fix that problem where it stayed at 4mb.
Plusnet Help Team
Plusnet Help Team
Posts: 13,620
Thanks: 262
Fixes: 75
Registered: ‎27-04-2007

Re: IP Profile/ speed boost Helppp :D

Quote
but doesnt a low ip profile mean the speed cant raise?

Hi there,
Just to clarify the IP profile wasn't low so it wasn't an issue, the only time we can make an adjustment to fix a profile issue directly would be for example if the profile on our systems did not match BT's IP profile, in that instance we could adjust our profile to bring them in line with each other again.
Just to mention we're unable to raise faults via here, simply as we'd not be party to all the information requested, in the event of the checker not working correctly for you we'd advise you to call in.
Quote
Will that keep raising til i get to 5.5mb-6mb like before?

Hopefully it will following a line reset I've just performed. From running a line test I can see a reduction in the IP profile and the fault threshold rate as it looks like they were recalculated when the line was still seeing some disconnections.
Let me know if you don't see any change after 24 hours.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: IP Profile/ speed boost Helppp :D

No change so far, still at 4mb. Bt are supposed to drop off the master filter plate for the telephone connection box sometime this week, as they didnt have one at the time so im using micro filters at the moment, not sure if thatl make a difference to speed or not.
Plusnet Help Team
Plusnet Help Team
Posts: 13,620
Thanks: 262
Fixes: 75
Registered: ‎27-04-2007

Re: IP Profile/ speed boost Helppp :D

Quote
... not sure if thatl make a difference to speed or not.

A line test should show me if that's an issue and I'm not seeing anything.
I'm going to recommend raising a fault as the next step: http://faults.plus.net do let me know when you've done that.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: IP Profile/ speed boost Helppp :D

Will raise a fault when i get a chance. Just for reference... http://community.plus.net/forum/index.php/topic,105257.0.html ; -  theres a link to the thread i made a while back with this exactly problem, stuck at 4mb, wouldnt raise. BT engineer came out sorted the sockets in the house to make my main one a master socket etc and it fixed it.