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IP Profile reset

bigwest
Dabbler
Posts: 10
Thanks: 1
Registered: 07-01-2015

IP Profile reset

Hi there, I have been having stability issues with my broadband for a while. I've now made some changes to my wiring and believe it's fixed. A few days ago when I had a lot of disconnections and it looks like DLM changed my profile  to 9db with interleaving on.  My router is now connected at 13527 Kbps but all speed tests are giving around 6mb. The plus.net connection settings on your site also show me connected at 6.1mb
Could you please reset my profile so I'm back on 6db with Interleaving off?
Thanks!
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: IP Profile reset

I've sent through the reset for you now and it should take effect in the next 5 to 10 minutes.
Let us know if your still having any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bigwest
Dabbler
Posts: 10
Thanks: 1
Registered: 07-01-2015

Re: IP Profile reset

That was fast! Thanks!