IP Profile reset?
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IP Profile reset?
02-02-2014 5:19 PM
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There was a fault on my line, which Openreach fixed yesterday morning. Unfortunately, my IP Profile is still 0.1mb.
Any chance Plusnet are able to get this updated/reset, or do I have to wait for a week or 2? My wife and kids moan about the poor speeds (2.5mb) at the best of times....so this is killing me!
Re: IP Profile reset?
02-02-2014 5:59 PM
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Re: IP Profile reset?
02-02-2014 6:05 PM
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Re: IP Profile reset?
02-02-2014 10:06 PM
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Line speed should re-train itself but you can contact support team by phone or submit a fault ticket.
Re: IP Profile reset?
02-02-2014 10:11 PM
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Re: IP Profile reset?
03-02-2014 10:09 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP Profile reset?
03-02-2014 10:46 AM
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jim:quote
Re: IP Profile reset?
10-02-2014 9:00 AM
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another Openreach engineer arrived on Sunday afternoon. Found the fault was in another junction box about 20 yards from my house. Someone had apparently left the box open, and it was full of water and the cabling inside had corroded/worn.
No more crackling....and lets hope my internet speeds get back to normal very shortly!
Re: IP Profile reset?
10-02-2014 9:36 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: IP Profile reset?
10-02-2014 9:47 AM
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If the line now looks stable an SNR reset is required to speed that up.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP Profile reset?
10-02-2014 9:50 AM
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I'm not at home at the mo, so will check out the line stats this evening.
Re: IP Profile reset?
10-02-2014 10:07 AM
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Please let us know if the problem is still evident upon checking later.
Re: IP Profile reset?
10-02-2014 7:16 PM
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Speedtest.net showing D/L of roughly 2.4mb and upload of 0.55mb
Re: IP Profile reset?
11-02-2014 9:15 AM
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Please let us know if we can be of any further assistance.
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