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IP Profile reset please

uren1980
Dabbler
Posts: 21
Registered: 28-10-2009

IP Profile reset please

Currently getting 300-500kbits per second due to Plusnet profile reset. The problem had been sorted so can I have the profile put back up please.
BT speedtest (bt_test_user version)
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2720 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Current Plusnet transfer speed:
Postcode:
    GLXX XXX
Phone exchange:
    CHELTENHAM
Estimated line speed:
    4.0 - Checked on 2009-09-14 21:28:58
Current line speed:
    500
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re:IP Profile reset please

Yep, I'll go pick this up for you now. Give it 5 minutes and you should see the profile realign.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
uren1980
Dabbler
Posts: 21
Registered: 28-10-2009

Re: IP Profile reset please

Thanks mate, I've gone from 350-500k (god that was horrid) back to the usual 2mbit and my girlfriend says you are a nice kind generous person.
I did leave a ticket about this but I will close this myself.