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IP Profile reduced

DJ1UK
Grafter
Posts: 69
Registered: 14-04-2007

IP Profile reduced

Hi
After a power cut earlier today my IP Profile reduced to 0.25. When am I likely to see ths to back to normal?
BT Speedtester says line speed around 6500 upload and IP profile of 0.25. Plus net Screen says IP profile of 0.25.
Can someone post my connection log graph?
Thanks.
Router stats below;
Uptime 7hrs 12mins
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,136 / 6,944
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,880
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 245.19
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 13.5 / 23.0
SN Margin (Up/Down) [dB]: 26.0 / 15.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 23 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 11 / 0
FEC Errors (Up/Down): 0 / 1,696
CRC Errors (Up/Down): 0 / 7
HEC Errors (Up/Down): 0 / 14
41 REPLIES
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: IP Profile reduced

It looks as though you are on a 20CN exchange and recovery of profiles can take 3 days! However your target noise margin also looks as though it gone to 15dB and your sync speed it not at the maximum your line should achieve. If you line is normally stable with few disconnects then Plusnet may do a line reset for you.
DJ1UK
Grafter
Posts: 69
Registered: 14-04-2007

Re: IP Profile reduced

Ok thanks... I thought 3 days might be the case.
Typo in above my IP profile is 0.14Mbps
Max achievable is 0.25Mbps
DSL Connection rate showing as 6.88Mbps
According to BT Speed Checker
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: IP Profile reduced

It does seem to be due to a dropping connection. You've done the right thing by raising a fault ticket so we'll just need to focus on getting the connection more stable now before the speed can be increased again.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: IP Profile reduced

Quote from: DJ1UK
After a power cut earlier today my IP Profile reduced to 0.25. When am I likely to see this to back to normal?

Quote from: DJ1UK
Typo in above my IP profile is 0.14Mbps
Max achievable is 0.25Mbps
DSL Connection rate showing as 6.88Mbps
According to BT Speed Checker

Huh Profile or speed? Did you mean Adam
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
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Registered: 27-04-2007

Re: IP Profile reduced

I meant speed Smiley the speed should increase when the profile does.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: IP Profile reduced

Well yes, almost obvious! But apart from his powercut does the line seem stable?
Plusnet Help Team
Plusnet Help Team
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Registered: 27-04-2007

Re: IP Profile reduced

Quote
does the line seem stable?

<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13432124588438.png" />
The graph says it all, I'm happy with that.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
DJ1UK
Grafter
Posts: 69
Registered: 14-04-2007

Re: IP Profile reduced

ok came home today and checked my internet uptime and its gone back to just over 2 hours .. which must mean it was disconnected this afternoon.  Cry
Pick phone up to make a call and no dial tone.  Call house from mobile and phone rings.  Then try to dial out again and dial tone again.
I have no master socket, external NTE (?) grey box on outside of house with 3 internal phone points.  One has an alarm fitted to it (closest to NTE), which hasn't been dialling out, another has the main phone and sky box connected to it - living room  (1 filter, splitter to 2 leads then connected) and the third has the broadband router connected to it upstairs in study.
Have disconnected the sky box and the alarm for now.. will hope that I don't have to wait another 3 days to find out if things have improved!
Off to buy a 3G dongle to get a decent connection...
Router stats;
Uptime: 0 days, 02:19:33
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,152 / 6,976
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,912
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 8.67
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 13.5 / 23.0
SN Margin (Up/Down) [dB]: 27.0 / 15.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 89 / 0
Loss of Signal (Local/Remote): 589,819 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 590,344 / 0
FEC Errors (Up/Down): 0 / 353
CRC Errors (Up/Down): 0 / 4
HEC Errors (Up/Down): 0 / NA
J.
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
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Registered: 27-04-2007

Re: IP Profile reduced

Not good Sad I seem to have spoken too soon!
Quote
hope that I don't have to wait another 3 days to find out if things have improved!

I'm looking at this now for you. I'm performing a full set of diagnostic tests first and I'll be in touch very soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
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Registered: 27-04-2007

Re: IP Profile reduced

Cheers for taking my call, glad to hear that the dialtone is back but that you are having problems with disconnections and a further reduction to the IP profile.
As mentioned do reply back here when you've disconnected the other devices from the line and tried the spare router and we'll see how things go from there.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
DJ1UK
Grafter
Posts: 69
Registered: 14-04-2007

Re: IP Profile reduced

Hi Adam,
Thanks for the call .
Have disconnected everything from all internal phone sockets, except broadband with a filter.
Have not changed router yet.. will see if this stabilises first. If keeps disconnecting over the next 24 hours or so I will swap router and go from there.  Other router is a Netgear DGN3500.  I had this plugged in until the power cut on Monday, when I swapped it for the standard PlusNet Thomson router.
BT Speedchecker results;
Download speedachieved during the test was - 0.07 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Router stats:
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,152 / 6,976
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,912
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 35.50
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 13.5 / 23.0 
SN Margin (Up/Down) [dB]: 27.0 / 15.5
IP Profile still seems to be the issue.
Thanks for your continued help.
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: IP Profile reduced

No problem,
I'm away from work until Monday now so I'll be in touch then, otherwise if there's any issues in the meantime do post back here and I'm sure one of my colleagues will pick it up for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
DJ1UK
Grafter
Posts: 69
Registered: 14-04-2007

Re: IP Profile reduced

I noticed my IP profile (both on BT speedchecker and plus net pages) had been restored to 6MB.
But on the BT speedchecker I was still only getting a speed of 0.25mb.  I disconnected internet from router and rebooted router and the speed has been restored.
Have also changed all filters that I have been using.
Will monitor over the next few days, here's hoping it has been fixed.
DJ1UK
Grafter
Posts: 69
Registered: 14-04-2007

Re: IP Profile reduced

Todays stats; For Adams info when he gets back...
Download speed achieved during the test was - 3.44 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.66 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5.5 Mbps
Looking good  I think Smiley