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IP Profile question

su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

IP Profile question

I read on Kitz.co.uk that my my IP profile should increase after 4 hours as I went from a sync speed of 600 odd to over 6000.  After a few disconnections trying different routers etc, I have had my router connected for over 29 hours.  My IP profile, however is still at 500, making it impossible to download anything.  Does this mean I still have to wait 72 hours for such a large increase?
9 REPLIES
sjrinfroyle
Grafter
Posts: 895
Registered: ‎08-05-2011

Re: IP Profile question

Your IP profile should change quickly but it might not necessarily be in 4 hours. Sometimes you will have to wait 3 days and at other times it will happen in four hours. It depends on demand on the IP profile system.
I hope that helps.
su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Re: IP Profile question

Ok thanks for the info sjrinfroyle.  I had read on another post on here to try switching off the router for 20 minutes so I did that yesterday but no joy! 
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: IP Profile question

Hi su4stu,
I see the 500 profile, and it definitely should have risen by now. Normally I would reset the line but sadly can't do that as we mentioned the other day about an order already being in place.
Jojo Smiley
su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Re: IP Profile question

Ok thanks anyhow Jojo.  It's been stuck like that for 52 hours now!    Sad
su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Re: IP Profile question

I notice PN have changed my ip profile to 5.5mb which is great, only thing is BT still has me at 500!  I feel like screaming, it's taking an age to even load web pages. Angry
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: IP Profile question

I'm seeing it as 5000 on BT side now. How's it there? Smiley
su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Re: IP Profile question

Just did another BT test and it's showing an IP Profile of 5000, same as PN, but my speed is only 374!  What on earth can be the problem now?  Posted my router stats and as you can see my sync is 6112.  Forgot to save my BT results but I did one on My Broadband Speed and they were the same.  Should I try rebooting the router, now my profile has raised and see if that does any good? Huh

System Up Time 71:45:45
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 3112397 5048813 0 1165 7746 71:45:12
LAN 10M/100M 754798 0 0 831 0 71:45:41
WLAN 11M/54M/300M 5365698 3427227 0 8677 1625 71:45:22
ADSL Link Downstream Upstream
Connection Speed 6112 kbps 448 kbps
Line Attenuation 45.0 db 27.0 db
Noise Margin 5.5 db 23.0 db
su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Re: IP Profile question

Went ahead and rebooted the router and that's sorted it out!  Thanks again Jojo for keeping an eye on things for me.  Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: IP Profile question

Hi su4stu,
Glad to hear it's ok, just a shame it couldn't stay like that.
Jojo Smiley