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IP Profile problems

mhb1
Hooked
Posts: 9
Registered: ‎13-04-2016

IP Profile problems

Why is it that whenever BT IP Profile drops Plusnet's IP profile drops immediately whereas whenever the BT IP profile increases, it often takes up to 24 hours (if ever) for Plusnet's IP profile to follow suit? This is really unacceptable.

11 REPLIES
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: IP Profile problems

We went on about that problem forever a while back, and the outcome seemed to be the delay in BT's servers sending the update to Plusnet. I'd guess that may still be the case. Also on 20CN my experience was it would take at least 3 days Shocked

mhb1
Hooked
Posts: 9
Registered: ‎13-04-2016

Re: IP Profile problems

I'm on ADSL2+ so 21CN but my experience on 20CN was that it was usually BT's system  that took so long to update the profile (up to 3 days) rather than Plusnet's reflection of it. However this is not the case now as BT's profile seems to update very promptly, the delay being with Plusnet's reflection of it. Is there a valid reason for this or is it just a software [-Censored-] up? Plusnet really need to get a grip on this whether the problem is with BT's system or their own.

Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: IP Profile problems

On 21CN, yes the profile does update immediately, sorry if you thought I meant otherwise, but BT's servers are not/were not sending that update through to Plusnet in a timely manner. It seems to be worse when the change is only a couple of hundred kbps

Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: IP Profile problems

Your absolutely correct, it is just a delay from our suppliers sending the information back through and it is also dependent on line technologies and conditions.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
mhb1
Hooked
Posts: 9
Registered: ‎13-04-2016

Re: IP Profile problems

OK, so if the problem lies with BT's System then Plusnet need to pressure BT into correcting it. After all BT own Plusnet so at least at the very highest management levels this must give Plusnet some clout.

Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: IP Profile problems

It's a good job I wasn't drinking my coffee when I read that Funny

Knuppel doesn't exist, they have as many problems with BTw & Openreach as other ISPs, in fact I get the impression they get more Shocked

mhb1
Hooked
Posts: 9
Registered: ‎13-04-2016

Re: IP Profile problems

It is easy to get that impression but let's not be naive here. Of course BT top management  have a vested interest in Plusnet thriving.

Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: IP Profile problems

Under OFCOM rules BTWholesale and Openreach are NOT allowed to give any preference to any ISP. If they were ever seen to be doing so there would be some pretty hefty fines.

Of course BT Group want to ensure Plusnet thrives and they no doubt give them the tools to do that, and where Openreach and BTw fall down on the job, complaints do get made (so they tell us).

Edit: BT servers don't send the data out any quicker to any other ISP.

Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: IP Profile problems

Absolutely correct again. We do not have any advantage over any other company as this is not fair practice and not fair competition. Our suppliers treat each company the same.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
mhb1
Hooked
Posts: 9
Registered: ‎13-04-2016

Re: IP Profile problems

Absolutely true (in theory!) provided of course that all other providers are suffering the same IP profile setting lag as Plusnet. But are they?

Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: IP Profile problems

Not all providers using BTw products necessarily Traffic manage in the same way, they will just limit all traffic at busy times. The purpose of the Current Line Speed is to help with Traffic management. But in any event it's going to disappear all together for the majority that are eventually moved to the new network as I'm given to under stand that the Traffic management will be done completely differently - no detail provided. Obviously Real-Time sensitive traffic will still have priority.