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IP Profile nearly halfed - Can it be reset

FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

IP Profile nearly halfed - Can it be reset

Hello, 
Ive had to reboot my router about 10times in the past 3 days, becuase of several problems, so, today, i noticed that there was a noise coming from the dial tone on my phone, so the cable was damaged. Out of interest, I did a BT Speedtest and my profile had gone from 2000kbps to 1250kbps. It had nearly halfed, now my speedtests are coming out at 1.23mbps consistentley. Is it possible to have my profile resetHuh And, if i reboot to fit a BT iplate after its been reset, will it make a massive difference? Or if i reboot just to fit that, it wont make too much difference. My specs are below:
SYNC SPEED D/L: 3104KBPS
IP PROFILE DL: 1250KBPS
ACTUAL SPEED: 1230KBPS

Also, when my ip profile was on 2000kbps, i used to get about 1800KBPS!!
Is it possible to have it reset so i can get my speed back and will it make a difference if i reboot once to fit a BT Accelerator ?Huh

Regards Aman
15 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: IP Profile nearly halfed - Can it be reset

if your phone is noisy, dont look at Broadband yet, report it to your phone supplier and dont mention broadband
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

Re: IP Profile nearly halfed - Can it be reset

Hello,
I have fixed that with a new telephone extention cable, and it fixed it, so now theres no more noise. But what about the broadband speedHuh Thats seriousley low.
I have raised a ticket with plusnet, il see what they can do for me
Undecided
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: IP Profile nearly halfed - Can it be reset

1) do a bt test and give there results  http://www.speedtester.bt.com/
2)what is your PN profile  (dont post your phone number)  https://portal.plus.net/my.html?action=data_transfer_speed
3) what are your router stats  http://www.kitz.co.uk/adsl/frogstats.php
then the experts can get to work
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

Re: IP Profile nearly halfed - Can it be reset

Hello pierre_pierre, Heres the results
1. BT Test:
Download speed achieved during the test was - 1166 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :3104 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
2. Plusnet Profile
Telephone number:
***********
Phone exchange:
UPTON PARK
Estimated line speed:
4 - Checked on 2010-01-03 18:14:12
Current line speed:
2000
3.Router Stats (Netgear DG843G)
ADSL Link Downstream Upstream
Connection Speed 3104 kbps 448 kbps
Line Attenuation 47.0 db 24.5 db
Noise Margin 11.3 db 14.0 db

Regards
Aman

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: IP Profile nearly halfed - Can it be reset

I forgot one for your own infi  http://www.kitz.co.uk/adsl/adslchecker.php  its mostly correct, but my exchange went ADSL2 last month and it is not reflected in the check.  This one is more up to date on the Exchange http://www.samknows.com/broadband/search.php

Did you note that your PN profile is higher than your BT one?
now the wait for the Good boys to wake up
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: IP Profile nearly halfed - Can it be reset

not my line, but just found this chart
Sync speed (incr 32kb stages)  IP profile  bRAS ATM bit rate profile  Maximum Throughput speed
(AAL5 Payload)
From To
       
160 kbps 256 kbps 135 138 Up to 135 kbps
288 kbps 384 kbps 250 256 Up to 0.25 Mbps
416 kbps 544 kbps 350 370 Up to 0.35 Mbps
576 kbps 832 kbps 500 512 Up to 0.5 Mbps
864 kbps 1120 kbps 750 768 Up to 0.75 Mbps
1152 kbps 1408 kbps 1000 1024 Up to 1 Mbps
1440 kbps 1696 kbps 1250 1280 Up to1.25 Mbps
1728 kbps 1984 kbps 1500 1536 Up to 1.5 Mbps
2016 kbps 2240 kbps 1750 1792 Up to 1.75 Mbps
2272 kbps 2816 kbps 2000 2048 Up to 2 Mbps
2848 kbps 3392 kbps 2500 2560 Up to 2.5 Mbps
3424 kbps 3968 kbps 3000 3072 Up to 3 Mbps
4000 kbps 4512 kbps 3500 3584 Up to 3.5 Mbps
4544 kbps 5088 kbps 4000 4096 Up to 4 Mbps
5120 kbps 5664 kbps 4500 4608 Up to 4.5 Mbps
5696 kbps 6208 kbps 5000 5120 Up to 5 Mbps
6240 kbps 6784 kbps 5500 5632 Up to 5.5 Mbps
6816 kbps 7360 kbps 6000 6144 Up to 6 Mbps
7392 kbps 7936 kbps 6500 6656 Up to 6.5 Mbps
7968 kbps 8096 kbps 7000 7168 Up to 7 Mbps
8128 kbps 9087 kbps 7150 7320 Up to 7.15 Mbps
       
Read more: http://www.kitz.co.uk/adsl/IPprofile.htm#IP_profile_calculated#ixzz0kASv9aS7
Mand
Grafter
Posts: 5,560
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Registered: ‎05-04-2007

Re: IP Profile nearly halfed - Can it be reset

Hi there,
Your line speed changed again on the 4th, you're currently on a profile of 1500, which is correct for your current sync speed.
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

Re: IP Profile nearly halfed - Can it be reset

Hello,
From Pierre_Pierre's chart above, my ip profile is way off...Heres the BT Speedtest Conducted  08 APR 10 at 16.57:-
Download speedachieved during the test was - 1382 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :3200 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps

On Pierre_Pierre's graph, the DSL connection range suggests i should get up to 2.5mbps :
Quote from: pierre_pierre

Sync speed (incr 32kb stages)                            IP profile      bRAS ATM bit rate profile                              Maximum Throughput speed
(AAL5 Payload)

From                             To
       
2848 kbps       3392 kbps                        2500                                     2560                                                           Up to 2.5 Mbps

       





So that suggests that my ip profile should be more than 1500kbps, anyway, i need to fit a BT Iplate today, il see if that makes a difference within 3 days, it should improve things  Grin



Regards Aman

FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

Re: IP Profile nearly halfed - Can it be reset

Hello,
Iplate fitted, now the DSL connection rate / Sync speed has gone up from 3200 kbps to 4096 kbps
IP Profile still the same, it will increase in about 3 days (according to some website)
Regards
Aman
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

Re: IP Profile nearly halfed - Can it be reset

Right, iplate fitted on Thursday, My ip profile is now 3500kbps, Sync speed is 4096kbps.
MY BROADBAND SPEED IS LOWER THAN BEFORE, NOW IM GETTING ABOUT 1300KBPS!!!!!
When i had a IP Profile of 2000KBPS, I used to get 1800KBPS!
Why has my speed lowered when my ip profile is higher?Huh
I think il try my old telephone extention cable now, lets see what happens then

Regards
Aman
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: IP Profile nearly halfed - Can it be reset

1. Stop messing things about - if there is one thing guaranteed to give you lower your speeds it is frequent plugging/unplugging/rebooting. You need to work through this systematically.
2. Can you post the output from the BT speed test and the current line speed reported by https://portal.plus.net/my.html?action=stable_rate please. The second should follow the first within 12 hours but sometimes this fails, in which case there is nothing you can do at your end except make things worse.
3. How are you checking your current speed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

Re: IP Profile nearly halfed - Can it be reset

Hello jelv;
What ive done now is rebooted. Now, my speeds have rocketed up. From 1.2mbps to 3.2mbps now!  Grin I just went on speedtest.net and wasnt expecting much to change, now im getting 2.3mbps.
2. New BT Speedtest data:
Download speedachieved during the test was - 3084 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4256 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
3. Using BT Speedtest and Speedtest.net

But now, I have just realised ive plugged my router into THE WRONG power socket!!! So, nnow i have to disconect and put it back!!  Me and my lack of concentration Roll eyes

Everything seems better now  Grin

Regards and many thanks for everyone whos helped me

Aman
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: ‎16-02-2010

Re: IP Profile nearly halfed - Can it be reset

whoops, I fogot the Plusnet details:
Telephone number:
***********
Phone exchange:
UPTON PARK
Estimated line speed:
4 - Checked on 2010-01-03 18:14:12
Current line speed:
3500
What did i say...my lack of concentration
Regards And many thanks
Aman
[Moderator's note by Jim (Oldjim)  phone number removed ]
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: IP Profile nearly halfed - Can it be reset

I suggest you edit out your phone number!
What you've said is interesting. It sounds that PN had got your updated profile speed but not updated your connection profile, rebooting meant it picked up the new profile. That's not how it's supposed to work!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)