IP Profile lagging behind BT
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: IP Profile lagging behind BT
IP Profile lagging behind BT
10-12-2012 11:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have seen a recent increase in sync to 3913 and this has now been reflected in the BT IP Profile of 3.45Mbps but my PlusNet one still shows as 3.3Mbps.................would be nice if PlusNet tracked BT better/quicker as it has been 1 day 13 hours plus since the new sync speed
TIA
Re: IP Profile lagging behind BT
11-12-2012 6:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile lagging behind BT
11-12-2012 9:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote At first they did not believe this was a widespread problem and they are still reluctant to acknowledge this, suggesting that it only happens in some cases.
Where have we shown reluctance to acknowledge this? We know it's an issue, we're working with our suppliers to resolve it.
Re: IP Profile lagging behind BT
11-12-2012 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile lagging behind BT
11-12-2012 10:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I understand that this is frustrating but we *are* continuing to push this and work with our suppliers for a fix, in fact they have another fix ready for this that should roll out early in the new year.
Re: IP Profile lagging behind BT
11-12-2012 10:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
People generally only come here when they have issues.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP Profile lagging behind BT
11-12-2012 10:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've said that we know this is causing issues and we want to get it fixed. That fix in the short term is for BT to roll their fix early in the New Year, us to monitor the impact on our account change scripts from that. Longer term we need to create a business case and secure development resource to make any changes to how we collect and use this data but that is something we want to do.
Re: IP Profile lagging behind BT
15-12-2012 12:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However, the IP Profile on BT still says 3.45 with a measured speed by BT of 3.12 but PlusNet still show the IP Profile as 3.3.....................so again the question more so as to why the PlusNet system so many days on is still not updated to correspond with the BT Profile??? Now as I understand it PlusBNet rounddown but their IP figure should still be 3.4 though 3.45 would be nicer to see , should it not and thus my measured speed should be a tad better than 3.12
For the record Upstream Interleave I note is on at depth 4, on the lower sync this rarely happened...............but no obvious user issue with Interleave running which is good
Re: IP Profile lagging behind BT
15-12-2012 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BT IP: 15.7Mb
Plusnet IP: 15.2Mb (and it havent changed for 22 hours now)
Can plusnet adust plusnet profile to match BT one please
Re: IP Profile lagging behind BT
15-12-2012 1:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile lagging behind BT
15-12-2012 1:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile lagging behind BT
15-12-2012 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On 21CN I have had the Plusnet profile increased within about 3 hours using the normal ticket system
Are you on 20CN and trying to get the IP profile increased
Re: IP Profile lagging behind BT
15-12-2012 1:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ADSL Link Downstream Upstream
Connection Speed 17864 kbps 1279 kbps
Line Attenuation 32.0 db 17.3 db
Noise Margin 3.1 db 6.0 db
I had now request a ticket:
our question is now with our Support Team
We'll be in touch when your answer is ready.
At the moment we're averaging a response time of 7 hours 30 minutes 12 seconds for new queries.
If our Support Team need to contact another department or 3rd party then we may take longer to respond.
Re: IP Profile lagging behind BT
15-12-2012 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As remarked above, not every customer will see such a difference in the settings........................therefore IMO the system needs to be more robust so that we all get the service level we are paying for without the need to jump through (small) hoops to achieve it.
FWIW for PlusNet to say they have not recorded many such instances does not based on the question of how many users are savvy enough to monitor such things necessarily mean the number of customers suffering these IP mismatches is really as low as they think it is??? Afterall we here are perhaps the vocal minority compared to the total number of customers!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: IP Profile lagging behind BT